Bilingual Customer Support (EN/JPN) – Level 1

Hunters International; Petaling Jaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading recruitment firm in Petaling Jaya is seeking a Customer Service Support representative who is bilingual in English and Japanese. The ideal candidate will have at least 2 years of customer service experience and demonstrate strong problem-solving skills. This full-time position involves responding to inquiries, resolving customer issues, and maintaining documentation in the CRM. The role covers shifts in a 24/7 system with a competitive monthly salary, including additional allowances. Join us now to make an impact in customer service.

Qualifications

• Minimum of 2 years experience in customer service or support roles.
• Familiarity with CRM software is a plus.
• Strong attention to detail and ability to work under pressure.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in English and Japanese.
• Assist customers with product-related questions and troubleshooting.
• Resolve customer complaints efficiently while maintaining a positive attitude.
• Document interactions accurately in the CRM system.

Skills

Bilingual proficiency in English and Japanese

Strong problem-solving abilities

Excellent interpersonal skills

Tools

CRM software

Job description

A leading recruitment firm in Petaling Jaya is seeking a Customer Service Support representative who is bilingual in English and Japanese. The ideal candidate will have at least 2 years of customer service experience and demonstrate strong problem-solving skills. This full-time position involves responding to inquiries, resolving customer issues, and maintaining documentation in the CRM. The role covers shifts in a 24/7 system with a competitive monthly salary, including additional allowances. Join us now to make an impact in customer service.