Bilingual Customer Success Specialist (Korean & Mandarin)

APAC Michael Page; Malaysia; Hybrid; MYR 48,000 - 84,000; Full time

Job summary

A leading company in the Technology & Telecoms industry is looking for a Customer Success Specialist proficient in Korean and Mandarin. This role focuses on enhancing customer experience by engaging effectively with clients to understand their needs and resolving issues efficiently. Ideal candidates have a diploma in a related field and 1-2 years of customer service experience. The position offers a competitive salary between MYR 48,000 to MYR 84,000 annually and the potential for a language allowance. Flexible work arrangements are available.

Benefits

Competitive salary package

Language allowance for Korean proficiency

Flexible work arrangements

Professional growth opportunities

Qualifications

• 1-2 years experience in customer service or related positions.
• Strong communication skills (oral & written).
• Adaptability to a dynamic work environment.

Responsibilities

• Engage with customers to understand needs and set expectations.
• Troubleshoot issues and resolve complex interactions.
• Collaborate with teams and vendors for timely resolutions.
• Contribute to process improvements and automation initiatives.

Skills

Proficiency in Korean (min TOPIK Level 3)

Proficiency in Mandarin

Proficiency in English

Problem-solving skills

Attention to detail

Ability to work collaboratively

Education

Diploma or degree in business, technology, or related field

Job description

A leading company in the Technology & Telecoms industry is looking for a Customer Success Specialist proficient in Korean and Mandarin. This role focuses on enhancing customer experience by engaging effectively with clients to understand their needs and resolving issues efficiently. Ideal candidates have a diploma in a related field and 1-2 years of customer service experience. The position offers a competitive salary between MYR 48,000 to MYR 84,000 annually and the potential for a language allowance. Flexible work arrangements are available.