Bilingual Customer Service Specialist - Mandarin/Cantonese

RecruitFirst; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A recruitment agency in Malaysia is looking for candidates to handle customer inquiries through calls, live chat, and email. The ideal applicant should possess at least a SPM or higher education degree and have excellent communication skills in Mandarin/Cantonese and English. One year of relevant working experience is preferable, but fresh graduates are also encouraged to apply. This role requires interaction with Mandarin/Cantonese-speaking clients, emphasizing strong customer service abilities.

Qualifications

• Candidate must possess at least a SPM, Diploma, Advanced/Higher/Graduate Diploma, or Bachelor's Degree.
• Preferable with 1 year of working experience in the related field.
• Fresh graduates are encouraged to apply.

Responsibilities

• Handle customer inquiries via calls/live chat/email.
• Manage feedback/complaints and liaise with back end support to resolve members’ issues.

Skills

Excellent verbal and written communication skills in Mandarin/Cantonese & English

Customer service experience

Education

SPM, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree

Job description

A recruitment agency in Malaysia is looking for candidates to handle customer inquiries through calls, live chat, and email. The ideal applicant should possess at least a SPM or higher education degree and have excellent communication skills in Mandarin/Cantonese and English. One year of relevant working experience is preferable, but fresh graduates are also encouraged to apply. This role requires interaction with Mandarin/Cantonese-speaking clients, emphasizing strong customer service abilities.