Bilingual Customer Service Specialist – Fast-Paced & Flexible

Eatnovation; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading cake company in Kuala Lumpur is seeking a Customer Service Executive. You will handle customer inquiries and complaints through various channels while collaborating with the logistics team to ensure timely order delivery. The ideal candidate has at least 1 year of experience in customer service, proficiency in English and Bahasa Malaysia, and strong problem-solving skills. This full-time role offers competitive remuneration and employee benefits, including health insurance and flexible work arrangements.

Benefits

Health insurance

Flexible work arrangements

Team-building activities

Qualifications

• At least 1 year of experience in retail customer service or call center role.
• Excellent problem-solving and critical thinking skills.
• Proficiency in spoken and written English and Bahasa Malaysia.

Responsibilities

• Respond to customer inquiries and requests via phone, email, or chat.
• Resolve customer complaints promptly.
• Collaborate with partners and logistics team to ensure timely delivery.

Skills

Problem-solving skills

Critical thinking

Effective communication in English

Effective communication in Bahasa Malaysia

Ability to work in fast-paced environment

Job description

A leading cake company in Kuala Lumpur is seeking a Customer Service Executive. You will handle customer inquiries and complaints through various channels while collaborating with the logistics team to ensure timely order delivery. The ideal candidate has at least 1 year of experience in customer service, proficiency in English and Bahasa Malaysia, and strong problem-solving skills. This full-time role offers competitive remuneration and employee benefits, including health insurance and flexible work arrangements.