Bilingual CS Team Lead (Mandarin/English) – Penang

Agensi Pekerjaan JobScoper Sdn Bhd; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A recruitment agency in Malaysia is looking for a team leader for a BPO/Contact Centre. The ideal candidate should be proficient in English and fluent in Mandarin, with at least 1 year of team management experience. You will lead and mentor a high-performing team, manage team operations, and ensure continuous improvement through data analysis and strategic insights. This role requires strong organizational and problem-solving skills, and a willingness to work onsite in Penang, Georgetown.

Benefits

Allowance Provided

EPF / SOCSO

Annual Leave / Sick Leave

5 working days

Qualifications

• At least 1 year of team management experience in a BPO/Contact Centre.
• Strong strategic thinking and analytical skills.
• Good organizational and team motivation abilities.

Responsibilities

• Lead, mentor, and develop a high-performing team.
• Set goals and track performance.
• Manage market team operations.
• Deliver projects with data analysis and strategic recommendations.
• Provide insights to influence team strategy.

Skills

Proficient in English (B2 CEFR or higher)

Fluent in Mandarin

Team management experience

Analytical skills

Problem-solving skills

Organizational skills

Ability to work under pressure

Job description

A recruitment agency in Malaysia is looking for a team leader for a BPO/Contact Centre. The ideal candidate should be proficient in English and fluent in Mandarin, with at least 1 year of team management experience. You will lead and mentor a high-performing team, manage team operations, and ensure continuous improvement through data analysis and strategic insights. This role requires strong organizational and problem-solving skills, and a willingness to work onsite in Penang, Georgetown.