Bilingual Call Center Associate (Fresh Graduates)

ASK Resources; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A recruitment firm is seeking a Customer Service Officer for its Kuala Lumpur office. This role involves handling inbound and outbound calls while providing solutions to customer inquiries. Candidates should possess at least a Diploma or Bachelor's Degree and have a minimum of 1 year of relevant experience. Proficiency in English and Mandarin is preferred, and suitable candidates will benefit from various allowances, including a shift allowance and medical benefits. This position offers both permanent and contract options.

Benefits

Shift allowance

Medical benefits

Language allowances for Mandarin speakers

Qualifications

• Must possess at least a Diploma or Bachelor's Degree in any field.
• At least 1 year of experience in customer service or related roles.
• Preferably Junior Executives specializing in Customer Service.

Responsibilities

• Attend to inbound and outbound calls according to SOP.
• Liaise effectively with team members and business partners.
• Perform ad-hoc tasks as required.

Skills

Effective communication

Problem-solving

Customer service

Education

Diploma or Bachelor's Degree in any field

Job description

A recruitment firm is seeking a Customer Service Officer for its Kuala Lumpur office. This role involves handling inbound and outbound calls while providing solutions to customer inquiries. Candidates should possess at least a Diploma or Bachelor's Degree and have a minimum of 1 year of relevant experience. Proficiency in English and Mandarin is preferred, and suitable candidates will benefit from various allowances, including a shift allowance and medical benefits. This position offers both permanent and contract options.