Bilingual Application Support Engineer (EN/Mandarin)

Agensi Pekerjaan Penta Consultancy Sdn. Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A consulting firm in Kuala Lumpur is seeking an experienced customer service representative to manage customer requests and ensure their needs are prioritized. The ideal candidate should have at least 2 years of experience in customer service or technical support and possess strong troubleshooting skills. Fluency in both English and Mandarin is essential for effective communication. The company promotes a customer-first approach and emphasizes team collaboration.

Qualifications

• Minimum 2 years of experience in customer service or technical support.
• Demonstrated teamwork, critical thinking, and positive attitude.
• Basic knowledge in desktop support like software installation and networking.

Responsibilities

• Advocate for the customers' needs during all requests.
• Own and track tickets within service level agreements.
• Communicate updates to clients and management.

Skills

Customer advocacy

Soft skills

Basic troubleshooting

Knowledge of databases

Fluency in English

Fluency in Mandarin

Job description

A consulting firm in Kuala Lumpur is seeking an experienced customer service representative to manage customer requests and ensure their needs are prioritized. The ideal candidate should have at least 2 years of experience in customer service or technical support and possess strong troubleshooting skills. Fluency in both English and Mandarin is essential for effective communication. The company promotes a customer-first approach and emphasizes team collaboration.