Bellman

Hilton; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading global hospitality company is seeking a Bellman in Kuala Lumpur. This role involves providing exceptional guest service by assisting with luggage, promoting Hilton Honors, and ensuring guests have a memorable experience. Ideal candidates should possess good organization skills, be patient, and have a passion for hospitality. Any related diploma is required, with prior concierge experience being an advantage. Join a team dedicated to delivering outstanding guest experiences.

Qualifications

• 1 year of concierge experience will be an added advantage (Fresh graduates/college leavers are encouraged to apply).

Responsibilities

• Organize and coordinate concierge services for guests.
• Assist guests with luggage and hotel information.
• Maintain guest histories to assist with returning guests.
• Promote Hilton Honors benefits to guests.
• Ensure prompt handling of customer requests.

Skills

Good organization and coordination skills

Good command of the local and English language

Patient and guest oriented

Possess good teamwork qualities

Passionate about hospitality

Bubbly and pleasant personality

Education

Diploma or any related discipline

Job description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we’re here: to delight our guests, Team Members, and owners alike.

The Bellman organizes and coordinates the concierge services to ensure that each guest experiences a memorable stay from arrival, during the stay, through to departure, in line with Hilton and hotel policies and procedures.

What will I be doing?

As the Bellman, you will be responsible for performing the following tasks to the highest standards:

• Actively seek verbal feedback from customers.
• Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
• Positively manage guests' complaints and comments with follow‑up and feedback to the Front Office Manager.
• Make sure all customer requests and queries are responded to promptly and effectively, adhering to Hilton brand standards.
• Be proactive towards customers, assisting them with any reasonable requests.
• Escort guests to their rooms and deliver their luggage promptly.
• Assist them with explaining the hotel facilities and room features.
• Facilitate a prompt departure for all guests by ensuring that their luggage is brought from their rooms promptly when requested or offer assistance when in the lobby.
• Ensure that all guests are offered help to make transportation arrangements.
• Manage the storage and organization of guests’ luggage in a safe and secure, organized and systemized way.
• Responsible for ensuring hotel materials are well‑stocked and information is available to guests.
• Up to date with information and have detailed knowledge of facilities, attractions, places of interests, sights and activities in and around the hotel, imparting this knowledge to other team members.
• Ensure appropriate handling and delivering of messages, receive and distribute packages, manage the daily post and correspondence of both guests and the hotel.
• Input information into ONQ regarding guests, ensuring accuracy, all details are completed, and that the information can be clearly understood by other team members.
• Have detailed knowledge of departmental standards and Hilton brand standards.
• Ensure the shift is reviewed, handovers and briefings are carried out.
• Maintain guest histories to assist with returning guests.
• Attend and participate in regular operational and hotel meetings.
• Create and implement sales promotions and team member incentives as per discussion with the Front Office Management.
• Understand relevant Health & Safety legislations and its implications on the operation of the department.
• Adhere to the hotel’s security and emergency policies and procedures.
• Carry out any other reasonable duties and responsibilities as assigned.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

A Bellman serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Diploma/any related discipline
• 1 year of concierge experience will be an added advantage (Fresh graduates/college leavers are encouraged to apply)
• Good organization and coordination skills.
• Good command of the local and English language.
• Patient and guest oriented.
• Possess good teamwork qualities.
• Passionate about hospitality.
• Bubbly and pleasant personality.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job: Guest Services, Operations, and Front Office

Title: Bellman

Location: null

Requisition ID: HOT0C58X

EOE/AA/Disabled/Veterans