Barista Zus Signature (Taman Paramount Petaling Jaya)

Zuspresso (M) Sdn Bhd; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading coffee company in Malaysia is looking for an experienced Coffee Barista who excels in customer service and has strong interpersonal skills. The role includes engaging with customers, ensuring quality coffee preparation, and mentoring other staff. Ideal candidates should have a secondary school certificate and be fluent in English and Bahasa Malaysia. The position offers benefits like personal accident coverage, overtime, and incentives. This is an exciting opportunity to join a dynamic team committed to excellent service.

Benefits

Personal Accident

Overtime

Insurance

Incentive

Qualifications

• Vaccinated with at least 2 doses.
• Proven experience as a Coffee Barista.
• Energetic and willing to learn new knowledge.

Responsibilities

• Lead customer engagement activities and gather feedback.
• Maintain high standards in coffee preparation.
• Mentor and train other baristas.
• Address and resolve customer issues.
• Suggest and implement process improvements.

Skills

Excellent customer service

Ability to remain calm under pressure

Good command of English and Bahasa Malaysia

Interpersonal skills

Education

Secondary School/SPM certificate

Job description

Qualifications and Experience

• Vaccinated with at least 2 doses
• Proven experience as a Coffee Barista, with a strong track record of excellent customer service
• Ability to remain calm under pressure and resolve customer issues effectively
• Candidate must possess at least a Secondary School/SPM certificate in any field
• Good command of both written and spoken English and Bahasa Malaysia
• Good interpersonal skills, energetic and willing to learn new knowledge
• A positive, outgoing attitude and a willingness to go the extra mile to ensure customer satisfaction.
• Refer candidates with own transport

Responsibilities

"ZUS Signature" is ZUS COFFEE's premium concept café targeting sophisticated customers. We aim to provide exceptional customer service, extensive coffee knowledge and a comfortable atmosphere for our customers.

Position Responsibilities :

• Customer Engagement Initiatives: Authority to lead customer engagement activities, including gathering feedback, offering product recommendations, and sharing insights about ZUS Coffee’s products and the coffee journey.
• Quality Control: Authority to ensure consistency and excellence in the preparation of all coffee beverages, maintaining high standards in presentation, flavor, and overall product quality.
• Training & Mentorship: Authority to mentor and train other baristas, sharing knowledge, demonstrating advanced techniques (e.g., latte art), and ensuring the team upholds ZUS Coffee’s service and quality standards.
• Problem-Solving: Authority to address and resolve customer issues related to service or products, ensuring swift and effective solutions that enhance customer satisfaction.
• Process Improvement: Authority to suggest and implement improvements in coffee preparation processes, service flow, or customer interactions that align with the brand’s mission and values.

Benefits

• Personal Accident
• Overtime
• Insurance
• Incentive