Barista Zus Signature (menara Keck Seng)

Zuspresso (M) Sdn Bhd; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A coffee company in Kuala Lumpur is seeking an experienced Coffee Barista to ensure exceptional customer service and high-quality coffee preparation. You will lead customer engagement initiatives, mentor other baristas, and maintain standards in product quality. Candidates must be vaccinated, fluent in English and Bahasa Malaysia, and possess a Secondary School certificate. Benefits include personal accident coverage, overtime, and insurance.

Benefits

Personal Accident

Overtime

Insurance

Incentive

Qualifications

• Proven experience as a Coffee Barista with strong customer service skills.
• Good command of written and spoken English and Bahasa Malaysia.

Responsibilities

• Lead customer engagement activities and gather feedback.
• Ensure consistency in the preparation of coffee beverages.
• Mentor and train other baristas on service standards.
• Address and resolve customer issues effectively.
• Suggest improvements in coffee preparation and service flow.

Skills

Customer service

Strong knowledge of coffee

Interpersonal skills

Calm under pressure

Willing to learn

Education

Secondary School/SPM certificate

Job description

A Necessity, not a Luxury

"ZUS Signature" is ZUS COFFEE's premium concept café targeting sophisticated customers. We aim to provide exceptional customer service, extensive coffee knowledge and a comfortable atmosphere for our customers.

Qualifications and Experience

• Vaccinated with at least 2 doses
• Proven experience as a Coffee Barista, with a strong track record of excellent customer service
• Ability to remain calm under pressure and resolve customer issues effectively
• Candidate must possess at least a Secondary School/SPM certificate in any field
• Good command of both written and spoken English and Bahasa Malaysia
• Good interpersonal skills, energetic and willing to learn new knowledge
• A positive, outgoing attitude and a willingness to go the extra mile to ensure customer satisfaction
• Refer candidates with own transport

Responsibilities

• Customer Engagement Initiatives: Authority to lead customer engagement activities, including gathering feedback, offering product recommendations, and sharing insights about ZUS Coffee’s products and the coffee journey.
• Quality Control: Authority to ensure consistency and excellence in the preparation of all coffee beverages, maintaining high standards in presentation, flavor, and overall product quality.
• Training & Mentorship: Authority to mentor and train other baristas, sharing knowledge, demonstrating advanced techniques (e.g., latte art), and ensuring the team upholds ZUS Coffee’s service and quality standards.
• Problem‑Solving: Authority to address and resolve customer issues related to service or products, ensuring swift and effective solutions that enhance customer satisfaction.
• Process Improvement: Authority to suggest and implement improvements in coffee preparation processes, service flow, or customer interactions that align with the brand’s mission and values.

Operational Oversight

Must have Dining Experiences

Benefits

• Personal Accident
• Overtime
• Insurance
• Incentive

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