Banking Operations & Customer Service Specialist

Hong Leong Bank Berhad; Johor Bahru; On-site; MYR 36,000 - 48,000; Full time

Job summary

A leading Malaysian financial institution is seeking an Operation & Customer Service Executive in Johor Bahru. The role involves engaging with customers for transaction processing and recommending the bank's products while ensuring high levels of customer service. Suitable for fresh graduates or those with relevant experience. Strong communication, cash handling, and sales skills are essential for success in this role. This position promises a dynamic work environment and opportunities for professional growth.

Qualifications

• Basic banking knowledge is preferred.
• Possess high integrity and accountability.
• Professional appearance and courtesy essential.

Responsibilities

• Engage with walk-in customers for transaction processing.
• Recommend Bank products and services to customers.
• Ensure high customer satisfaction and seamless transactions.
• Handle branch RCSA and cash balancing accurately.

Skills

Customer interaction

Cash handling

Transaction processing

Sales experience

Excellent service mindset

Communication skills

Education

Malaysian citizen

Fresh graduates or candidates with relevant experience

Job description

A leading Malaysian financial institution is seeking an Operation & Customer Service Executive in Johor Bahru. The role involves engaging with customers for transaction processing and recommending the bank's products while ensuring high levels of customer service. Suitable for fresh graduates or those with relevant experience. Strong communication, cash handling, and sales skills are essential for success in this role. This position promises a dynamic work environment and opportunities for professional growth.