Banking Operations & Customer Experience Executive

Hong Leong Bank Berhad; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading financial institution is seeking a Personal Financial Services Operation & Customer Service Executive in Kuala Lumpur. The role involves engaging with walk-in customers, processing transactions, and cross-selling bank products while ensuring high levels of customer satisfaction. Ideal candidates are Malaysian citizens, fresh graduates or those with relevant experience in customer service and banking. The position offers a professional work environment focused on customer engagement and service excellence.

Qualifications

• Related working experience in financial institution or related field.
• Possess customer interaction/cash handling/transaction processing/sales experience.

Responsibilities

• Provide superior customer service to walk-in customers.
• Accept and process transactions accurately.
• Carry out operational responsibilities in the branch.

Skills

Customer interaction

Cash handling

Transaction processing

Sales experience

Excellent service mindset

Communication skills

Education

Malaysian citizen

Fresh graduates or related work experience

Job description

A leading financial institution is seeking a Personal Financial Services Operation & Customer Service Executive in Kuala Lumpur. The role involves engaging with walk-in customers, processing transactions, and cross-selling bank products while ensuring high levels of customer satisfaction. Ideal candidates are Malaysian citizens, fresh graduates or those with relevant experience in customer service and banking. The position offers a professional work environment focused on customer engagement and service excellence.