Banking Client Support - Bilingual EN/Mandarin

Agensi Pekerjaan JobScoper Sdn Bhd; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A recruitment agency in Malaysia is seeking a Customer Service Representative to handle inquiries from banking clients. The ideal candidate will have strong communication skills in English and Mandarin, a minimum degree, and experience in customer service or banking. Responsibilities include responding to calls and emails, providing product information, resolving complaints, and maintaining records. This is a shift-based position, including weekends or public holidays, with attractive benefits including annual leave and training provided.

Benefits

Annual Leave

Medical and Hospitalisation Leave

EPF / SOCSO / PCB

Training Provided

5 Working Days

Allowance Provided

Qualifications

• Previous experience in customer service, call center, or banking sector is an advantage.
• Ability to work in shifts, including weekends or public holidays if required.

Responsibilities

• Respond to inbound calls, emails, or chat queries from banking clients.
• Provide accurate information on banking products, services, and promotions.
• Address and resolve customer complaints professionally and efficiently.
• Maintain accurate records of customer interactions in CRM or internal systems.
• Provide regular updates on customer issues and feedback to the team lead or client.

Skills

Strong communication skills in English

Strong communication skills in Mandarin

Detail-oriented

Ability to handle customer inquiries

Education

Minimum degree preferred

Job description

A recruitment agency in Malaysia is seeking a Customer Service Representative to handle inquiries from banking clients. The ideal candidate will have strong communication skills in English and Mandarin, a minimum degree, and experience in customer service or banking. Responsibilities include responding to calls and emails, providing product information, resolving complaints, and maintaining records. This is a shift-based position, including weekends or public holidays, with attractive benefits including annual leave and training provided.