Banking Activation Specialist — Entry Level

ASK Resources; Puchong; On-site; MYR 150,000 - 200,000; Full time

Job summary

A financial services company in Puchong is looking for an Activation Officer. This role involves making outbound calls to assist customers with online banking activation, handling customer inquiries, and achieving performance targets. Candidates should possess a Diploma or Degree and have strong communication skills in English and Bahasa Malaysia. Fresh graduates are welcome. The company offers structured training and potential for contract conversion to permanent, with benefits including OT pay and statutory contributions.

Benefits

OT pay (subject to workload)

EPF, SOCSO & statutory benefits

Career development and progression opportunities

Qualifications

• Malaysian candidates only.
• Comfortable with calls and customer interaction.
• Fresh graduates are encouraged to apply.

Responsibilities

• Make outbound calls to remind customers to activate online banking services.
• Handle inbound calls and emails, providing clear and professional assistance.
• Record call outcomes accurately and escalate cases when required.
• Work towards individual and team performance targets.
• Follow SOPs and compliance guidelines.

Skills

Good communication skills in English

Good communication skills in Bahasa Malaysia

Customer interaction

Education

Diploma or Degree in any discipline

Job description

A financial services company in Puchong is looking for an Activation Officer. This role involves making outbound calls to assist customers with online banking activation, handling customer inquiries, and achieving performance targets. Candidates should possess a Diploma or Degree and have strong communication skills in English and Bahasa Malaysia. Fresh graduates are welcome. The company offers structured training and potential for contract conversion to permanent, with benefits including OT pay and statutory contributions.