Bank Branch Customer Experience Specialist

UOB; Johor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading bank in Asia seeks a diligent individual to support customer needs in branch operations. Responsibilities include performing transactions, educating customers on digital platforms, and acquiring new clients. The ideal candidate holds a diploma and has at least 2 years of experience in banking. Strong customer service and interpersonal skills are essential. The role may require travel across southern branches.

Qualifications

• Minimum 2 years of working experience in bank branch operations.
• Willing to travel across southern branches and other regions if needed.

Responsibilities

• Perform transactions, attend to queries and execute administrative duties.
• Educate customers on digital channels to support branch transformation.
• Acquire customers and cross-sell products.

Skills

Customer service mindset

Interpersonal skills

Problem-solving skills

Education

Recognised diploma in any field

Job description

A leading bank in Asia seeks a diligent individual to support customer needs in branch operations. Responsibilities include performing transactions, educating customers on digital platforms, and acquiring new clients. The ideal candidate holds a diploma and has at least 2 years of experience in banking. Strong customer service and interpersonal skills are essential. The role may require travel across southern branches.