Backend Support / Sales Support

Jobstreet Malaysia; Malacca City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading recruitment agency in Malaysia is seeking a full-time Administrative Support role to enhance the sales team's operations. This position involves managing customer records, processing orders, and handling incoming inquiries while ensuring smooth administrative functions. Candidates should have strong organizational skills and the ability to manage life and health insurance policy renewals and claims. This role is crucial for efficient business operations and requires attention to detail and excellent multitasking.

Qualifications

• Experience in administrative roles is preferred.
• Strong organizational and multitasking abilities are required.
• Familiarity with databases and customer record management is a plus.

Responsibilities

• Provide administrative support to the sales team.
• Handle customer inquiries and complaints effectively.
• Manage life and health insurance policy renewals and claims.

Skills

Administrative support

Customer service skills

Data entry

Time management

Job description

This is a full-time role that will play a vital part in ensuring the smooth operation of our administrative and sales functions. You will be responsible for providing comprehensive support to our sales team and assisting with a range of back-office duties.

What you'll be doing

Providing administrative support to the sales team, including processing orders, maintaining customer records, and generating sales reports

Handling incoming customer inquiries and complaints, and liaising with relevant departments to ensure timely resolution

Assisting with data entry, word processing, and other clerical tasks to support the overall business operations

Maintaining and updating databases, spreadsheets, and other tracking systems

Collaborating with cross-functional teams to improve workflows and streamline processes

Performing any other administrative duties as required to support the smooth running of the business

Manage policy renewals for life and health insurance plans, including reminders, follow-ups, and documentation.

Handle claims matters, including assisting clients with claim submissions, gathering required documents, liaising with insurers, tracking claim progress, and ensuring timely updates.

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