Backend Operations & Escalations Specialist

BID Operations; Kuala Lumpur; Hybrid; MYR 40,000 - 60,000; Full time

Job summary

A dynamic company in the financial sector is seeking a detail-oriented team member to support Account Managers in Kuala Lumpur. The role involves resolving escalated customer issues, collaborating with internal teams, and maintaining compliance with policies. Candidates should have a minimum of 2 years in brokerage or financial services and be fluent in English and Mandarin. This position offers a hybrid working arrangement and various benefits including healthcare coverage and a vibrant work culture.

Benefits

Hybrid working arrangement

Healthcare coverage (medical, dental, optical)

Gym benefits

Complimentary snacks and beverages

Flexible smart casual dress code

Opportunities for career growth

Qualifications

• Minimum 2 years of experience in brokerage or financial services.
• Fluent in English and Mandarin Chinese.
• Professional demeanor with a customer-first mindset.
• Excellent communication skills for complex issues.
• High attention to detail and structured procedure adherence.

Responsibilities

• Support Account Managers and assist with escalated customer issues.
• Collaborate with internal departments on account-related matters.
• Troubleshoot and resolve complex issues.
• Follow established SOPs for task execution.
• Develop deep product knowledge.

Skills

Analytical skills

Clear communication

Customer service mindset

Problem-solving

Detail-oriented

Tools

Microsoft Excel

MT4/MT5

CRM systems

Job description

A dynamic company in the financial sector is seeking a detail-oriented team member to support Account Managers in Kuala Lumpur. The role involves resolving escalated customer issues, collaborating with internal teams, and maintaining compliance with policies. Candidates should have a minimum of 2 years in brokerage or financial services and be fluent in English and Mandarin. This position offers a hybrid working arrangement and various benefits including healthcare coverage and a vibrant work culture.