Back Office Executive (Mandarin Speaker)

CXM; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A financial services company in Kuala Lumpur is seeking a Business Analyst to evaluate business processes and enhance operations. The ideal candidate will have at least 5 years of experience in business analysis, strong analytical skills, and proficiency in Microsoft applications. This role requires excellent attention to detail and experience in the brokerage or stock-broking industry.

Qualifications

• 5+ years of experience in business analysis or related field in Brokerage Backoffice.
• Experience creating detailed reports and giving presentations.
• Experience in a stock-broking business, in either IT or back office operations is a significant advantage.

Responsibilities

• Evaluate business processes and develop solutions.
• Coordinate with risk department on trading issues.
• Manage internal ticketing related to department feedback.

Skills

Analytical thinking

Attention to detail

Technical skills

Microsoft applications (Word, Excel, Outlook)

Organizational skills

Education

Bachelor's degree in business or related field

Job description

Responsibilities

• Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions
• Coordinate with risk dept on leverage changing request, or any escalated trading issues
• Communicate with TL and sales on regular basis to perform specific IB request or re-organizing network structure
• Liaising with technology provider on any complex situation dispute
• Cross checking with PSP on funding issues
• Managing internal ticketing on any feedback or issues arise within the dept
• Performing financial checks on any transaction or transfer within the system
• Collecting appropriate information of any complaint on technical perspective
• Performing KYC validation and responsible for opening, amending, reviewing and exiting clients according to established policies and procedures
• Contributing continuous improvement to enhance the operational efficiency and effectiveness of fraud operation processes

Requirements

• A bachelor2s degree in business or related field.
• A minimum of 5 years of experience in business analysis or a related field in Brokerage Backoffice
• Exceptional analytical and conceptual thinking skills
• Advanced technical skills
• Great attention to minute details, meticulously excellent to numbers and procedures
• Fundamentally analytical and conceptual thinking skills
• Experience creating detailed reports and giving presentations
• Competency in Microsoft applications including Word, Excel, and Outlook
• A track record of following through on commitments
• Excellent planning, organizational, and time management skills
• Experience in a stock-broking business, in either IT or back office operations would be a significant advantage