B2B Customer Success Specialist — Onboarding & Support

Maukerja Malaysia; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

A customer-focused company in Kuala Lumpur is seeking a Customer Success professional with at least 2 years of experience catering to B2B clients. The successful candidate will manage client inquiries, maintain accurate records, and ensure superb customer service from onboarding through ongoing support. Excellent communication skills in English and Bahasa Malaysia are essential. The role offers various benefits including healthcare allowances, attendance bonuses, and a casual work environment.

Benefits

Casual attire

Nearby public transport

Commission incentives

Annual leave

Dental allowance

Optical allowance

Life insurance

Attendance bonus

Medical Benefits

Qualifications

• At least 2+ years of experience in Customer Success role or equivalent handling B2B customers.
• Empathetic and patient with a client-first mindset.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Respond promptly to client inquiries via phone, email, or chat.
• Update and maintain accurate client profiles.
• Investigate and resolve client complaints efficiently.
• Provide end-to-end assistance to clients.
• Demonstrate and explain system features to clients.
• Collaborate with sales teams to resolve complex issues.
• Document all client interactions for future reference.
• Proactively engage with clients to meet their needs.

Skills

Good command in written & spoken English

Good command in Bahasa Malaysia

Excellent communication skills

Presentation skills

Logical thinking

Basic troubleshooting skills

Attention to detail

Multitasking ability

Education

Diploma in any profession

Job description

A customer-focused company in Kuala Lumpur is seeking a Customer Success professional with at least 2 years of experience catering to B2B clients. The successful candidate will manage client inquiries, maintain accurate records, and ensure superb customer service from onboarding through ongoing support. Excellent communication skills in English and Bahasa Malaysia are essential. The role offers various benefits including healthcare allowances, attendance bonuses, and a casual work environment.