B2B Client Success Lead

Ninja Van; Subang Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A tech-enabled logistics company in Subang Jaya is seeking a Client Success Specialist to engage with clients, improve their performance, and ensure satisfaction. The ideal candidate should possess a Bachelor's degree and have at least 3 years of experience in client management, preferably in ecommerce or logistics. Excellent communication skills in Bahasa Malaysia and English are essential. The role requires strong data analytics competencies and a solution-oriented attitude.

Qualifications

• Minimum 3 years Client success experience.
• Preferred someone from ecommerce or logistics background.
• Fluent in Bahasa Malaysia and English.

Responsibilities

• Independently engage with clients using Ninjavan services.
• Assist clients with issues related to shipping.
• Monitor shipper satisfaction and service quality.
• Provide data analysis to improve client performance.
• Propose solutions to streamline processes.

Skills

Data Analytics competencies

Excellent communication skills

Customer Orientation

Planning and Organising

Decision Making

Dependability

Adaptability

Commitment to quality

Team work

Education

Bachelor’s Degree

Job description

A tech-enabled logistics company in Subang Jaya is seeking a Client Success Specialist to engage with clients, improve their performance, and ensure satisfaction. The ideal candidate should possess a Bachelor's degree and have at least 3 years of experience in client management, preferably in ecommerce or logistics. Excellent communication skills in Bahasa Malaysia and English are essential. The role requires strong data analytics competencies and a solution-oriented attitude.