AVP, Team Lead, Acc Proc, COPC

United Overseas Bank; Kuala Lumpur; On-site; MYR 120,000 - 160,000; Full time

Job summary

A leading bank in Asia is seeking a Team Lead for their Card Operations to manage the data entry function. The ideal candidate will supervise a team, ensure operational compliance, and drive process improvements. You should have a Bachelor's degree, significant experience in team leadership, and strong communication skills. This role emphasizes operational excellence and stakeholder collaboration, offering a chance to make impactful changes within a global banking environment.

Qualifications

• 5-8 years of relevant experience, with at least 2 years in a leadership role.
• Experience in card operations and reconciliation is a plus.

Responsibilities

• Lead the data entry team, ensuring performance standards and compliance.
• Manage daily workloads and resolve operational issues promptly.
• Ensure compliance with internal policies and regulatory requirements.
• Identify process gaps and implement efficiency solutions.
• Support automation initiatives and conduct User Acceptance Testing.
• Provide ongoing coaching and structured training programs.

Skills

Leadership skills

People management

Effective communication

Stakeholder management

Proficiency in Microsoft Office

Education

Bachelor's degree or equivalent qualification

Tools

Microsoft Office

Job description

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

The Team Lead is responsible for managing the data entry function within Card Operations. This includes ensuring accurate, compliant, and timely processing of requests and applications, maintaining operational efficiency, and supporting process improvements and automation initiatives. The role involves supervising a team, overseeing outsourced vendors, and coordinating with key stakeholders to ensure adherence to service standards and regulatory requirements.

Key Responsibilities

• Lead and supervise the data entry team by setting clear performance standards, monitoring accuracy and compliance, and ensuring all tasks are completed within agreed turnaround times and service level agreements. Provide guidance and support to maintain operational excellence.
• Allocate resources effectively and manage daily workloads, ensuring optimal team productivity. Address and resolve operational issues or escalations promptly to minimize disruptions.
• Ensure full compliance with Standard Operating Procedures, internal policies, guidelines, and regulatory requirements by implementing robust controls and monitoring mechanisms. Proactively mitigate operational risks through strict adherence to established standards and continuous process reviews.
• Identify operational process gaps and implement effective solutions to improve efficiency, minimize errors, and streamline workflows, ensuring optimal team performance and service delivery.
• Support automation initiatives and participate in system enhancement activities, including conducting User Acceptance Testing to validate functionality and ensure successful implementation of new change requests and projects.
• Provide ongoing coaching and structured training programs to enhance team skills and knowledge, while conducting performance reviews to foster continuous learning and professional growth.
• Prepare and maintain accurate operational reports (daily, weekly, monthly) for management review, providing insights into performance and areas for improvement.
• Collaborate with key stakeholders to resolve queries and ensure smooth end-to-end operations.
• Oversee outsourced vendors for application data entry and document imaging, ensuring compliance with agreed SLAs, quality standards, and timely delivery of services.

Job Requirements

• Bachelor's degree or equivalent qualification.
• 5-8 years of relevant experience, including at least 2 years in a leadership role.
• Experience in card operations and reconciliation is an advantage.
• Strong leadership and people management skills.
• Effective communication and stakeholder management abilities.
• Proficiency in Microsoft Office, including advanced formulas, functions, and Power Query.

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.