Automotive Service Advisor | Multilingual Scheduler & Upsell

Karrus Automotive Sdn. Bhd; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading automotive service provider in Selangor is looking for candidates with proven experience in automotive service or customer-facing roles. The successful applicant will manage daily appointments, communicate effectively with customers, and ensure proper documentation and processing of repair orders. Ideal candidates should have strong communication skills, particularly in Mandarin, and an ability to manage complaints and service schedules. The role provides a competitive package and opportunities for career growth.

Benefits

Career growth

Opportunity to network

Competitive package

Qualifications

• Proven experience in automotive service or customer-facing roles.
• Strong communication skills in English, Malay, and Mandarin preferred.
• Detail-oriented with good documentation habits.

Responsibilities

• Allocate daily appointments for customers via calls, email, or online booking.
• Communicate and confirm daily appointments with customers the day before the appointment date.
• Prepare repair order after confirming customer appointments.
• Greet customers on arrival to the service center.
• Perform inspection checklist with customers during vehicle acceptance.
• Confirm repair order concerns with customers and provide estimate repair costs.
• Update vehicle status to customers on a timely manner.
• Provide repair invoices and explain jobs carried out on vehicles.
• Accountable for collecting payments from customers.
• Submit daily warranty and service intake reports.

Skills

Automotive service experience

Customer-facing roles

Stock management familiarity

Service scheduling systems familiarity

Communication skills in English

Communication skills in Malay

Communication skills in Mandarin

Complaint handling

Detail-oriented

Upselling

Job description

A leading automotive service provider in Selangor is looking for candidates with proven experience in automotive service or customer-facing roles. The successful applicant will manage daily appointments, communicate effectively with customers, and ensure proper documentation and processing of repair orders. Ideal candidates should have strong communication skills, particularly in Mandarin, and an ability to manage complaints and service schedules. The role provides a competitive package and opportunities for career growth.