Automotive Service Advisor: Customer Focus & Growth

Kah Motor Company Sdn. Berhad; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading automotive company in Penang is seeking a Service Advisor to manage service appointments, promote sales, and ensure customer satisfaction. Candidates should possess strong communication skills and have a friendly demeanor while handling customers. This role requires a drive for sales and the ability to manage various service duties effectively, contributing to a positive customer experience. Competitive work hours with a 5.5 days work week are expected.

Qualifications

• Experience as Service Advisor in automotive dealership is an advantage.
• Strong communication skills & good command in speaking English.
• Pleasant & friendly demeanor even when handling difficult customers.

Responsibilities

• Attend to customers’ daily service needs whilst complying to work procedures.
• Manage service appointments registration.
• Promote service and parts sales.
• Handle customer complaints and ensure high customer satisfaction.

Skills

Service Advisor experience

Strong communication skills

Computer savvy

Customer service attitude

Sales motivation

Job description

A leading automotive company in Penang is seeking a Service Advisor to manage service appointments, promote sales, and ensure customer satisfaction. Candidates should possess strong communication skills and have a friendly demeanor while handling customers. This role requires a drive for sales and the ability to manage various service duties effectively, contributing to a positive customer experience. Competitive work hours with a 5.5 days work week are expected.