Automotive Service Advisor & Customer Experience

Sime Darby Auto Performance; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading automotive service company in Kuala Lumpur is looking for a skilled technician to provide exceptional customer service. Responsibilities include carrying out service advice, ensuring vehicle compliance, and organizing test drives. The ideal candidate will have experience in the automotive industry, strong problem-solving skills, and a customer-focused approach. Join a reputable company that values sustainability and customer satisfaction.

Qualifications

• Strong customer service skills are essential.
• Proven problem-solving skills and ability to identify issues.
• Experience with warranty policies and processes.

Responsibilities

• Carry out service advice at the car together with the customer.
• Organize test drives and ensure correct diagnosis.
• Ensure vehicle compliance with valid road tax.

Skills

Customer Focus

Problem identification

Warranty Policies & Processes

Negotiation skills

Service standard improvement

Education

Experience as technicians in the automotive industry

Job description

A leading automotive service company in Kuala Lumpur is looking for a skilled technician to provide exceptional customer service. Responsibilities include carrying out service advice, ensuring vehicle compliance, and organizing test drives. The ideal candidate will have experience in the automotive industry, strong problem-solving skills, and a customer-focused approach. Join a reputable company that values sustainability and customer satisfaction.