Automotive Service Advisor - Based in Shah Alam ( MJN Automart Sdn Bhd. )

Menang Nusantara Sdn Bhd; Shah Alam; On-site; MYR 100,000 - 150,000; Full time

Job summary

A vehicle service company in Shah Alam is seeking candidates for a Service Advisor role. The responsibilities include managing customer service, preparing repair estimates, and using SAP for invoicing and claims. Candidates must have excellent communication skills and be able to handle customer complaints effectively. The role may require additional hours as requested by management.

Responsibilities

• Print detailed Service Order using standard Task List.
• Obtain signature from customer for job approval.
• Prepare cash repair estimate for accident damage.
• Advise customers on vehicle maintenance and technical problems.
• Explain warranty and goodwill policy to customers.
• Follow up on repair progress with workshop controller.
• Obtain customer approval for repairs beyond estimate.
• Inspect work and arrange road test if necessary.
• Return vehicle to customer and handle complaints.
• Brief superior on difficult complaints.
• Handle telephone enquiries and customer follow-up.
• Promote workshop products and update customer records in SAP.
• Generate warranty claims and invoices via SAP.
• Perform any other duties assigned by the Service Manager.
• Prepare to work extra time as required.

Job description

Responsibilities & Requirements

• Print detailed Service Order (SO) using standard Task List.
• To obtain signature from customer for the approval of all jobs to be done.
• Prepare cash repair estimate/quotation for accident damage.
• Advise customers concerning vehicle maintenance, accessories, and technical problems upon delivery of car.
• Explain warranty and goodwill policy to customer.
• Follow up progress of repairs in conjunction with workshop controller and if repairs require additional time and/or costing, the SA should advise the customer.
• Obtain customer's approval for repairs beyond the agreed estimate
• Inspect work and if necessary, arrange a road test with Technical Advisor after completion of work.
• Return vehicle to customer and if possible, handle all complaints if customer is not satisfied with job done.
• To brief superior on difficult complaints that can't be handled by you before bringing the customers to your superior's attention.
• To handle telephone enquiries and call customer after 3 days from the date of repair.
• To promote workshop products i.e. parts and accessories. To obtain and update customer and vehicle particulars in the SAP.
• To generate warranty, claim via SAP (B001).
• To generate invoice via SAP.
• Any other duties assigned by the Service Manager.
• Prepare to work extra time, with responsible notice as requested by the mgmt.
• Other duties as specified by the Branch Head/ Executive/ Tech. Advisor

Interested candidates please submit your application through Jobstore