Automotive Customer Quality Engineer: Root Cause Expert

Sperton Global AS; Subang Jaya; On-site; MYR 70,000 - 95,000; Full time

Job summary

A leading global automotive firm in Subang Jaya is seeking a quality professional with 5+ years of experience, particularly in the automotive sector. Responsibilities include managing customer complaints and leading containment actions, while also ensuring quality improvements through effective communication and project management. Ideal candidates will possess a diploma or bachelor's degree and familiarity with industry standards like IATF 16949.

Qualifications

• 5+ years in quality, with at least 3 years in automotive.
• Knowledge of IATF 16949 & VDA 6.3.
• Familiar with 8D, PPAP, MSA, SPC, FMEA, APQP, Control Plan.

Responsibilities

• Manage customer complaints with quick response.
• Lead containment actions at customer sites.
• Drive root cause analysis and submit 8D reports.
• Visit customers for feedback and quality improvement.
• Support project quality management.

Skills

Customer complaint management

Cross-functional coordination

Root cause analysis

Quality improvement

Project quality management

Education

Diploma/Bachelor’s degree or above

Job description

A leading global automotive firm in Subang Jaya is seeking a quality professional with 5+ years of experience, particularly in the automotive sector. Responsibilities include managing customer complaints and leading containment actions, while also ensuring quality improvements through effective communication and project management. Ideal candidates will possess a diploma or bachelor's degree and familiarity with industry standards like IATF 16949.