Automotive After-Sales Quality & Service Lead

Suzuki Malaysia; Shah Alam; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading automotive company in Shah Alam, Malaysia is seeking a Supervisor After Sales Quality & Service. The role involves investigating technical complaints, assisting in technical support coordination, and liaising with the Spare Parts Department. The ideal candidate should have a Diploma in Mechanical Engineering, at least 2 years of relevant experience, and be competent in computer applications. Benefits include lunch subsidy, medical claims, and toll claims for commuting. This position provides a chance to grow within the automotive industry.

Benefits

Working Days (Mon-Fri)

Toll claims commuting to work

Lunch subsidy

Medical & Dental claims

Qualifications

• Minimum 2 years of working experience in related field.
• Familiar with technical terms, parts and figures in Automotive Industry.
• Willing to learn company after sales management system application.

Responsibilities

• Investigate technical complaints and provide solutions.
• Assist in coordinating technical support and product improvement.
• Liaise with Spare Parts Department for repairs.
• Collect and report on monthly product quality trends.
• Conduct dealer or HQ Service center visits as necessary.

Skills

Technical terms in Automotive Industry

Judgement and decision skills

Computer literate in Microsoft Office

Competency in multiple languages

Education

Diploma in Mechanical Engineering or equivalent

Job description

A leading automotive company in Shah Alam, Malaysia is seeking a Supervisor After Sales Quality & Service. The role involves investigating technical complaints, assisting in technical support coordination, and liaising with the Spare Parts Department. The ideal candidate should have a Diploma in Mechanical Engineering, at least 2 years of relevant experience, and be competent in computer applications. Benefits include lunch subsidy, medical claims, and toll claims for commuting. This position provides a chance to grow within the automotive industry.