Auto Service Advisor - Customer Care & Service Sales

GB Motorcycles; Seberang Perai; On-site; MYR 100,000 - 150,000; Full time

Job summary

A motorcycle service center in Penang seeks a Customer Service Representative to facilitate and enhance the customer experience. Responsibilities include maintaining a clean reception area, accurately updating service orders, and liaising with customers about vehicle repairs and services. The ideal candidate will possess excellent communication skills, technical knowledge of vehicle repair, and a solid customer service background. Competitive benefits and a dynamic work environment await.

Benefits

Insurance coverage for family

Medical benefits RM 500/year

Training Provided

Annual Bonus

Performance Bonus

Qualifications

• Experience in customer service is essential.
• Technical knowledge of vehicle repair is preferred.
• Excellent communication and interpersonal skills.

Responsibilities

• Ensure daily housekeeping at reception and facilities.
• Update customer and vehicle information accurately.
• Attend to customers courteously and assess service needs.
• Perform customer care processes from reception to follow-up.
• Ensure timely completion of vehicle repairs and documentation.
• Promote service labor and parts sales professionally.
• Maximize customer retention and minimize complaints.

Skills

Customer service

Technical knowledge of vehicle repair

Communication

Job description

A motorcycle service center in Penang seeks a Customer Service Representative to facilitate and enhance the customer experience. Responsibilities include maintaining a clean reception area, accurately updating service orders, and liaising with customers about vehicle repairs and services. The ideal candidate will possess excellent communication skills, technical knowledge of vehicle repair, and a solid customer service background. Competitive benefits and a dynamic work environment await.