Associate Technical Engineer – IT Fresh Graduate

CTC Global; Johor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading IT solutions provider in Johor is looking for an Associate Technical Engineer – IT Fresh Graduate. This role involves project roll-out, onsite support, troubleshooting, and ensuring customer satisfaction. Candidates should have a Diploma or Bachelor’s degree in a relevant field and possess good interpersonal skills. The position requires flexibility, independence, and the ability to adapt to fast-paced environments. Applicants must be Malaysian citizens and willing to travel.

Qualifications

• Must possess at least a Diploma or Bachelor’s Degree in a relevant field.
• Good knowledge in IT troubleshooting and root cause analysis.
• Able to work independently with minimum supervision.

Responsibilities

• Carry out project roll-out and implementation within schedule.
• Perform onsite support, troubleshooting, and resolution.
• Ensure SLAs are met and customer satisfaction is achieved.

Skills

Interpersonal skills

Customer service mindset

IT troubleshooting

Root cause analysis

Fluent in English

Good written and verbal communication

Education

Diploma or Bachelor’s Degree in Computer Science/IT/Engineering

Job description

Associate Technical Engineer – IT Fresh Graduate

Associate Technical Engineer – IT Fresh Graduate

Responsibilities

• Carry out project roll-out, installation and ensuring successful implementation of projects within schedule
• Focus on key customer’s IT infrastructure for further enhancement
• Perform onsite support, troubleshooting and resolution
• Perform preventive maintenance
• Provide after office hours offsite standby (rotation basis) if deemed fit
• Ensure SLAs are met, and customer satisfaction achieved
• Obtain job related Industry Certification(s) for principal partnership requirement

Requirements

• Candidate must possess at least a Diploma or Bachelor’s Degree in Computer Science/Information Technology or Engineering (Computer/Telecommunication) or equivalent
• Possess good interpersonal skills with a customer service mindset
• Good knowledge in IT troubleshooting and root cause analysis
• Fluent in English and possess good written and verbal communication skills. (Mandarin will be an added advantage)
• Flexible and able to adjust to the fast-paced IT environment and user requirements
• Ability to work independently with minimum supervision
• Applicant must be willing to travel and possess own transport.
• Applicant should be Malaysian citizens