Associate, New Business Operations

Great Eastern; Kuala Lumpur; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading insurance company in Kuala Lumpur is seeking a driven individual to manage workflows for insurance applications, ensuring compliance with industry standards. The ideal candidate will possess a degree or relevant experience in the insurance field, along with strong communication skills and the ability to manage multiple tasks independently. This opportunity is essential in maintaining the company's reputation for excellence and accountability.

Qualifications

• Degree holder or equivalent insurance experience required.
• Strong interpersonal and communication skills needed.
• Proven ability to manage multiple tasks independently.

Responsibilities

• Manage workflow of insurance applications from receipt to dispatch.
• Ensure accurate records are maintained in core systems.
• Work with stakeholders to ensure smooth processing of applications.

Skills

Good interpersonal and communication skills

Ability to manage multiple tasks

In-depth knowledge of new business and underwriting tasks

Education

Degree holder or proven insurance experience

Job description

To ensure the smooth running of all the processes in and associated with New Business operations and provides excellent services to the distribution partners, underwriters and external customers.

• Manages the workflow of insurance applications from their receipt to the dispatch of policy documents.
• Ensures accurate records are captured and maintained in the core system and related systems.
• Works closely with the field force, internal stakeholders (particularly with the Underwriting, Finance and the AML teams) and external parties (paramedic services provider, banks, reinsurers, etc.), to ensure smooth processing of insurance applications and within the required TATs.
• Assists Team Leader to review/ update the SOP & guidelines and performs quality review as needed.
• Engage in any other assignments and/or ad-hoc functions that relevant to the job if required by the management from time to time.
• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
• Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
• Highlights any potential concerns /risks and proactively shares best risk management practices.
• Degree holder or proven insurance experience/ relevant working experience.
• In depth knowledge of new business and underwriting related tasks.
• Good interpersonal and communication skills.
• Able to work independently and manage multiple tasks.

How you succeed

• Champion and embody our Core Values in everyday tasks and interactions.
• Demonstrate high level of integrity and accountability.
• Take initiative to drive improvements and embrace change.
• Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively.
• Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively.

Who we are

Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei.

The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of “AA-” by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia.

Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.