Associate, Minor Alterations, Policy Processing Dept

Great Eastern; Kuala Lumpur; On-site; MYR 30,000 - 40,000; Full time

Job summary

A leading insurance company in Kuala Lumpur is seeking an Associate in Minor Alterations within the Policy Processing Department. The ideal candidate will possess a recognized degree and have experience in customer service. Responsibilities include ensuring accurate service delivery, responding to inquiries, and assisting in regulatory compliance. The role offers a chance to grow in a dynamic environment that values integrity and initiative. Candidates should be adaptable and have strong communication skills.

Qualifications

• Possess a recognised degree in any discipline, preferably in Management, Insurance or Business Studies.
• Has minimum 1-2 years working experience, preferably in Customer Service.
• Good written and verbal skills, with a strong ability to communicate effectively.

Responsibilities

• Ensure consistency in service delivery and transactions are completed accurately.
• Reply to letters within the expected time response.
• Attend to enquiries from policyholders in a timely manner.

Skills

Customer Service

Interpersonal skills

Written communication

Verbal communication

Microsoft Office

Adaptability

Education

Degree in Management, Insurance, Business Studies or related fields

Job description

Associate, Minor Alterations, Policy Processing Dept

Associate, Minor Alterations, Policy Servicing

Discover the GREAT in your career.

As a LIFE company, our customers are at the heart of all that we do. Being one of Asia’s leading insurer for over a century, we have built a long-lasting legacy of trust with our customers over many generations. At the foundation of this trust is Integrity, Initiative, and Involvement – from the way we treat every customer relationship with honesty and transparency, to our proactive approach of delivering the best possible solutions in both life and general insurance.

Integrity, Initiative, and Involvement is what guides us. It is what makes us do the right thing, take the lead, and choose ‘we’ over ‘me’. Our mission is to make life great for our customers because we understand what matters most to them, and we know how to help them protect it.

As a purpose-driven organisation committed to providing the best service and support to our policyholders, we are seeking a professional to join our team as an Associate, Minor Alterations (Policy Servicing).

The Role:

• Ensure consistency in service delivery and transactions are completed in a clear and accurate manner
• Reply to letters within the expected time response
• Check and sign letters/memos etc
• Attend to enquiries from policyholders, branches and agents in an accurate and timely manner
• Assist in updating procedure and operations manual
• Assist in updating and maintaining SOP documentation arising from work processes or other changes
• Assist in providing feedback and reviewing of processes
• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
• Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
• Highlights any potential concerns /risks and proactively shares best risk management practices
• Other responsibilities entailed.

Great Eastern Malaysia is committed to Equal Employment Opportunity, and all qualified applicants shall receive a fair and equal consideration for employment.

Location: HQ, KL

Entity: Great Eastern Life Malaysia

Employment Type: Permanent

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

About Great Eastern

Established in 1908, Great Eastern places customers at the heart of everything we do. Our legacy extends beyond our products and services to our culture, which is defined by our core values and how we work. As champions of Integrity, Initiative and Involvement, our core values act as a compass, guiding and inspiring us to embrace the behaviours associated with each value, upholding our promise to our customers - to continue doing our best for them in a sustainable manner.

We work collaboratively with our stakeholders to look for candidates who exhibit or have the potential to embrace our core values and associated behaviours, as these are the key traits that we expect from our employees as they develop their careers with us.

We embrace inclusivity, giving all employees an equal opportunity to shine and play their role in exploring possibilities to deliver innovative insurance solutions.

Since 2018, Great Eastern has been a signatory to the United Nations (UN) Principles of Sustainable Insurance. Our sustainability approach around environmental, social, and governance (ESG) considerations play a key role in every business decision we make. We are committed to being a sustainability-driven company to achieve a low-carbon economy by managing the environmental footprint of our operations and incorporating ESG considerations in our investment portfolios; improving people’s lives by actively helping customers live healthier, better and longer; and drive responsible business practices through material ESG risk management.

The Person:

• Possess a recognised degree in any discipline, preferably in Management, Insurance, Business Studies, Administration or related fields, or ACS, ACII, AMII, AII or equivalent
• Has minimum 1-2 years working experience, preferably in Customer Service or Actuarial
• Good written and verbal skills
• Good interpersonal skills
• Proficient in Microsoft Office
• Have the right attitude for hard work and able to produce high quality work under pressure.
• High level of integrity, takes accountability of work and good attitude over teamwork.
• Takes initiative to improve current state of things and adaptable to embrace new changes.