Associate IT Engineer: Tech Support & Deployments

CTC Global; Selangor; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading IT support company in Malaysia is seeking a Technical Support Specialist to provide first-level support for hardware, software, and network issues. The role involves troubleshooting, system setup, and ensuring high customer satisfaction. Candidates must possess a degree in Computer Science or a related field and have strong communication and interpersonal skills. The position may require travel within Klang Valley. This role offers a great opportunity for professional growth in a fast-paced environment.

Qualifications

• Good knowledge of IT troubleshooting methodology, root cause analysis, and system diagnostics.
• Fluent in English, with strong written and verbal communication abilities.
• Possess good interpersonal skills, with a customer service mindset.

Responsibilities

• Provide first-level support for hardware, software, printers, and network.
• Diagnose common problems and escalate complex cases to senior engineers.
• Assist with installation, configuration, upgrades, and preventive maintenance of IT systems.

Skills

IT troubleshooting methodology

Root cause analysis

Communication skills

Interpersonal skills

Adaptability

Education

Degree/Diploma in Computer Science, Information Technology, or Computer/Telecommunication Engineering

Job description

A leading IT support company in Malaysia is seeking a Technical Support Specialist to provide first-level support for hardware, software, and network issues. The role involves troubleshooting, system setup, and ensuring high customer satisfaction. Candidates must possess a degree in Computer Science or a related field and have strong communication and interpersonal skills. The position may require travel within Klang Valley. This role offers a great opportunity for professional growth in a fast-paced environment.