Associate Director - Rates Middle Office

Standard Chartered; Kuala Lumpur; On-site; MYR 100,000 - 120,000; Full time

Job summary

A leading international bank in Kuala Lumpur is seeking a skilled professional to manage trade life-cycling and ensure compliance with operational standards. The ideal candidate must have 7-8 years of experience and a strong knowledge of financial products. Excellent communication skills and proficiency in Excel are required. This position offers a competitive salary and benefits including flexible working options and a continuous learning culture.

Benefits

Core bank funding for retirement savings

Flexible working options

Proactive wellbeing support

Qualifications

• Min 7-8 years of relevant experience.
• Electronic executions across FX, FX Options, and other financial products.
• Proficient in VBA will be an added advantage.

Responsibilities

• Manage query remediation and trade lifecycle processes.
• Drive operational readiness for strategic FM initiatives.
• Ensure compliance with regulatory requirements.

Skills

Knowledge of Financial products

Analytical mindset

Good communication skills

Proficient in Excel

Education

Bachelor Degree or equivalent

Tools

Markitwire

Bloomberg

ICE Link

Job description

Key Responsibilities

• Centre of Excellence for APAC build out across all products.
• Trade capture and life cycling of structured products.
• Understanding and learn to manage query remediation, trade life-cycling and other day-to-day processing, ensuring timely escalation, in order to minimise risk exposure.
• New business enablement and solutions, partner to deliver strategic FM initiatives: Drive Operational readiness.
• Local management of hubs and local markets: drive global alignment and consistency, Follow The Sun support; standardize where applicable, tailored processes/controls.
• Challenge vendor costs / services across the lifecycle.
• Operations representation for external/internal and regulator scheduled audits: ensure audit points are addressed within timelines.
• Drive continuous improvement and innovate: partner with Technology to deliver transformation; work with FO to identify booking model improvements and drive efficiency.
• Be up to date and ensure compliance with regulatory requirements.
• Adherence to Ops Risk Framework standards of implementation and process management.
• Contribute to the definition of best-practice global operating standards and operating environment within the Target Operating Model (TOM).
• Ensure compliance with all Group and Country policies, Code of Conduct, statutory regulations, and laws.
• Strong advocate of service consistency within the country; actively takes steps to eliminate/minimise use of non-standard solutions.
• Ensure the daily BAU and Team are optimised and resources are effectively managed to rapidly fill any service gaps identified.
• Ensure the client experience is seamless based on efficient processing, timely resolution of client exceptions, and is perceived as an enabler by the business to generate and retain client flows.
• Deliver Business Efficiency targets.
• Understanding of the business strategy and appropriate role given.
• Monitors client service standards to ensure high-quality operational and client support services are provided.
• Acts as escalation point for country level operational issues – identifies remedial solutions and oversees timely, efficient implementation when required.
• Works closely with country and business to ensure operational platforms support client service level agreements and internal benchmarks; identify opportunities for automation.
• Ensures compliance with all relevant local and global regulatory requirements and industry best practice.

Processes

• All tasks executed by Hub stakeholders are performed in accordance with the Desk Instructions (DOI), relevant policies and procedures of the bank.
• Ensures Change Management processes are adhered to in country operations.
• Ensures that key business practices and service delivery processes are conducted in compliance with Group and country regulatory guidelines.
• Identifies operational risks and enhances control mechanisms, both for in-country processes and services hubbed offshore.

Risk Management

• The ability to identify, assess, monitor, control and mitigate risks to the firm; awareness and understanding of the main risks and the role the individual plays in managing them.
• Ability to interpret the firm’s financial information, identify key issues based on this information and implement appropriate controls and measures.
• Manages Operations Risk effectively, including identification, communication, and remediation of risks to the relevant forums.
• Accountability – no audit fails; full remediation/root cause analysis and execution for ops losses.

Governance

• Ability to assess the effectiveness of the firm’s arrangements to deliver governance, oversight, and controls; oversee changes in these areas (new/changes in outsourcing arrangements); annual/tri-annual SLA review.
• Awareness and understanding of the regulatory framework and requirements relevant to the role.
• Ability to deliver effective governance; capability to challenge fellow executives effectively; willingness to work with local regulators openly and cooperatively.
• Maintain high standard service delivery from Hub team; keep records of all errors by hub team; follow up on timely submission of incident/breach reports as per Op Risk Guidelines; escalate to top management as needed.
• Review root cause and mitigation plans provided by the hub team to ensure measures are scalable and sustainable.
• Assist Hub team when issues arise; manage stakeholders and clients as necessary.
• Ensure processes are scalable and sustainable to ensure timely and accurate regulatory reporting.
• Maintain high standard service delivery to ensure yearly BCP is conducted per updated plan.

The Ideal Candidate

• Bachelor Degree or equivalent.
• Min 7-8 years of relevant experience.
• Knowledge of Financial products – FX, FX Options, Interest Rate Swaps, Commodities, Credit Derivatives, Equity Derivatives, Money Market and ESG products.
• Electronic executions across Markitwire, RTNS, Bloomberg, ICE Link etc.
• Analytical mindset.
• Good communication skills verbal and written.
• Proficient in Excel (pivots, lookups, VBA will be added advantage).

About Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can\'t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.