Associate Director - Business Management

Shopper360; Kuala Lumpur; On-site; MYR 120,000 - 160,000; Full time

Job summary

A leading shopper marketing company based in Malaysia is seeking an Associate Director – Business Management. The role involves overseeing operational effectiveness, strategic planning, and managing key client accounts to drive business growth. Ideal candidates have 10+ years in sales/FMCG and proven leadership skills. This position offers a competitive salary and a people-first culture that prioritizes professional development.

Benefits

Professional development programs

People-first culture

Flexible work environment

Qualifications

• Minimum 10 years working experience in sales/FMCG, with at least 5 years in leading a team.
• Willingness to work long hours and travel.
• Spoken proficiency in other languages/dialects preferred.

Responsibilities

• Oversee end-to-end management of key client accounts.
• Monitor field performance and resource allocation.
• Lead and mentor a high-performing team.
• Oversee budget planning and profitability analysis.
• Deliver monthly operational reports on time.

Skills

Interpersonal skills

Planning and organization skills

Result-driven

Creativity

Education

SPM/Diploma holder/University graduate

Job description

This job is all about leading and improving how our retail operations run. You might like this job because you'll manage key accounts and drive business growth while ensuring our team aligns with our goals for better service.

The Associate Director – Business Management is responsible for overseeing and driving the operational effectiveness, strategic planning, and business growth of Jump Retail and Retail Galaxy. It involves managing key client accounts, optimizing merchandising operations, and ensuring alignment with company objectives to enhance performance and service delivery.

Job Requirements

Key Responsibilities:

1. Business & Client Management – Strengthen Relationship with business partners and customers and to expand the business further
   • Oversee the end-to-end management of key client accounts, ensuring high service standards and client satisfaction.
   • Develop and maintain strong relationships with clients, acting as the primary contact for business discussions and escalations.
   • Identify new business opportunities and work on expanding existing accounts to drive revenue growth.
   • Ensure contractual agreements and KPIs are met for all managed accounts.
   • Stay up to date with industry trends and competitors activities.
2. Winning new business together with BD.
   • Coming up the right structure and service for client brief
   • Conducting Motion Study and providing timely information to BD for winning new contracts
   • Doing the initial Routing for the project and kicking off project with the team
   • Gantt Chart Flow for winning projects
3. Operational Excellence & Merchandising Management – Continuous plan and execute operational strategies
   • Work closely with the Operations team to optimize merchandising strategies and execution across various retail channels.
   • Monitor and analyze field performance, ensuring efficient allocation of resources and coverage.
   • Provide clear objectives for operation team.
   • Oversee and manage performance metrics for the team, ensuring efficiency and high productivity.
   • Conduct field visits to mentor field personnel at all level, including regions to have an understanding of market conditions.
   • Implement process improvements to enhance productivity and cost efficiency.
   • Assist project leads to address issues and challenges.
4. Strategic Planning & Performance Management – Maintain and deliver quality servicing standards
   • Develop and execute strategic initiatives to support the company’s business objectives.
   • Track and report key performance metrics, identifying areas for improvement.
5. Leadership & Team Development – Provide leadership & guidance to the Operation
   • Lead, mentor, and develop a high-performing team, ensuring alignment with business goals.
   • Collaborate with cross-functional teams to ensure seamless execution of client projects.
   • Foster a culture of accountability, continuous improvement, and innovation within the team.
   • Identify training needs of new OM/OE on board.
   • Ensure operation staff receives proper and adequate training on areas that are relevant to their position and role.
   • Set career progression for the team
6. Financial & Budget Management
   • Work with the finance team to oversee budget planning, cost management, and profitability analysis for key accounts.
   • Ensure financial targets are met while maintaining operational efficiency.
7. Preparation of monthly and other scheduled reports
   • Provide insights through data analysis to improve decision-making and drive operational efficiencies.
   • Ensure completion of reports are delivered on time.
   • Ensure accuracy of data
8. To carry out all other duties as may be assigned by the CEO from time to time

REQUIREMENTS:

• Good interpersonal skills
• Good planning and organisation skills
• Committed and result driven
• Willingness to work long hours
• Willingness to travel
• Creative
• SPM/Diploma holder/University graduate
• Min 10 yrs working experience – in sales/FMCG, with at least 5 years in leading a team
• Other languages/dialects – spoken

Company Benefits

People-first culture

Shopper360 prizes our people above all. We believe in nurturing our staff’s talents to their fullest potential.

Our professional development and life enrichment programs ensures our staff are always learning new skills and knowledge.

Flexibility

We prioritise creating a fun, cooperative, and innovative work culture - all dedicated to effective career building, and serving our clients better.

Shopper360 is the foremost shopper marketing expert group in Malaysia, with over 30 years’ experience in the industry. Together with our subsidiaries, we provide the most comprehensive marketing and advertising solutions that integrates your consumers’ journey from digital brand awareness, retail and in store media, to events and active engagements. All to help you achieve optimum sales, conversions, and brand...