Associate, Client Services (Japanese Speaker)

S&P Global, Inc.; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

A global market intelligence firm in Kuala Lumpur is seeking an Associate Product Support Specialist to provide advanced support for enterprise software applications. The role involves troubleshooting technical issues for clients, collaborating with cross-functional teams, and creating user documentation. Candidates should hold a Bachelor’s degree in a related field and possess strong problem-solving, communication skills, and proficiency in Excel. This position offers opportunities for career growth and skill development in a dynamic environment.

Benefits

Health care coverage

Generous time off

Access to career resources

Financial wellness programs

Qualifications

• A bachelor’s degree in computer science, information technology, or a finance related field is typically required.
• 0-1 years of experience in providing technical support for enterprise software applications preferred.
• Strong problem-solving skills, including the ability to analyze complex issues.

Responsibilities

• Provide advanced application support to clients for iLevel.
• Troubleshoot client issues to resolution and document effectively.
• Collaborate with colleagues across business lines and regions.

Skills

Problem-solving

Analytical abilities

Customer-oriented mindset

Communication

Education

Bachelor’s degree in computer science, IT, or finance

Tools

Excel

Job description

About the Role

Grade Level (for internal use): 07

S&P Global Market Intelligence

Role: Associate Product Support

Team:

S&P Global's Solutions Product Support in the Asia-Pacific (APAC) region is to provide technical support to clients using S&P Global's Enterprise Solutions, specifically focusing on support for the Software business.

S&P Global provides Software offerings for Banks, Asset Managers, Hedge Funds, Insurance companies, Software companies and Treasury functions in large institutions. With offices in EMEA, North America, APAC and India. Our software offering has a global reach and increasingly clients require work to be carried out remotely from their main office.

The Impact

Building a global network: As part of the Support Role, individuals become part of a global community. They have the opportunity to connect with mentors, peers, and teams from around the world. This network enables them to access a wealth of knowledge and support, fostering personal and professional growth.

Knowledge sharing and collaboration: In the Support Role, individuals are encouraged to share their knowledge and collaborate with colleagues. This collaborative environment allows for continuous learning and the exchange of ideas, contributing to individual and team development.

Skill development: The Support Role in APAC offers valuable opportunities for skill development. Individuals learn how to effectively troubleshoot technical issues, provide support to clients, and communicate complex information in a clear and concise manner. These skills are transferable and can be beneficial for future career advancement.

What’s in it for you

As an Associate Product Support Specialist in the APAC, there are several benefits and opportunities for you:

• Expertise development: By focusing on the software application, you will have the opportunity to become an expert in these Enterprise Solutions. This expertise will not only enhance your technical skills but also increase your market value as a specialist in these areas.
• Career growth: As you gain in-depth knowledge and experience with our software offerings, you can pave the way for future career growth within S&P Global or in the broader industry. Your specialized skills and expertise will open doors to various career opportunities, such as product management, implementation consulting, or leadership roles within the product support domain.
• Client interaction and impact: Working directly with clients and providing high-quality support and training allows you to have a direct impact on their experience and success with our software offerings. Building strong relationships with clients and helping them overcome challenges can be rewarding and fulfilling.
• Cross-functional collaboration: As a Product Support Specialist, you will collaborate with colleagues across different business lines and regions. This collaborative environment fosters knowledge sharing, exposes you to diverse perspectives, and helps you develop a broader understanding of the organization’s operations and product offerings.

Responsibilities

• You will be responsible to provide advanced application support to clients for iLevel
• Provide outstanding client services by presenting timely and positive resolutions to clients across all aspects of application support for iLevel
• Effectively and efficiently troubleshoot client issues to resolution and elevate as needed, work with internal groups to document issues, and deliver effective solutions
• Monitor all incoming support channels to address client inquiries quickly and efficiently, and manage multiple requests simultaneously.
• Maintain multiple client‑reported questions or issues, and document written and verbal communication in our internal service management system.
• Work directly with senior managers on a regular basis and collaborate with colleagues across business lines and regions.
• You will contribute to the development and maintenance of product documentation, including user guides, troubleshooting guides, and knowledge base articles.

What We’re Looking For

The ideal candidate is inquisitive and quick learner of new technologies and financial products, while effectively communicating and engaging clients. They are detail‑oriented, enjoy finding solutions for complex issues, and have the ability to provide step‑by‑step solutions.

• Education and qualifications: A bachelor’s degree in computer science, information technology, or a finance related field is typically required.
• Experience: 0‑1 years of experience in providing technical support for enterprise software applications, experience in the financial services industry or working with private markets systems is preferred. Proven experience in troubleshooting complex issues and providing effective solutions is essential.
• Proficiency in excel is often required.
• Problem‑solving and analytical abilities: Strong problem‑solving skills, including the ability to analyze complex issues, identify root causes, and develop innovative solutions. The capacity to work under pressure, prioritize tasks, and meet tight deadlines is important for handling multiple support requests simultaneously.
• Customer‑oriented mindset: A customer‑centric approach with a focus on delivering exceptional support and ensuring client satisfaction.
• Communication skills: English – Good communication skills to be able to communicate with Global Teams

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit www.spglobal.com/marketintelligence

Our Mission

Advancing Essential Intelligence.

Our People

We’re more than 35,000 strong worldwide—so we’re able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values

Integrity, Discovery, Partnership

Benefits

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company‑matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best‑in‑class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert

If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to [e-mail]. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre‑employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.

Equal Opportunity Employer

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

Accommodation Request

For more flexible accommodation during the application process, please send an email to [e-mail] and your request will be forwarded to the appropriate person.

US Candidates Only

The EEO is the Law Poster. The information describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_English_formattedESQA508c.pdf

Job Details

Job ID: 322584

Posted On: 2025-12-17

Location: Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia