Assistant Vice President, Senior Mortgage Sales Manager

Alliance Bank Malaysia Berhad; George Town; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading bank in Malaysia is seeking a Sales Prospecting professional to enhance client acquisition for secured lending products. Responsibilities include sourcing clients through various alliances, achieving sales targets, and ensuring compliance with banking regulations. The ideal candidate should have experience in sales and good customer service skills.

Qualifications

• Experience in sales and customer service.
• Familiarity with secured lending products is preferred.

Responsibilities

• Source prospective clients through business alliances.
• Achieve assigned financial results and sales targets.
• Ensure compliance with banking policies and guidelines.

Job description

Sales Prospecting

• Source for prospective clients for secured lending products through business alliances such as lawyers, insurance agents, real estate agents and any other partner-in-sales.
• Collaborate and work alongside branches to improve referrals and cross-sales activities.
• Achieve assigned financial results / sales target / segment mix / product mix
• Ensure adherence to responsible selling guidelines and structure proposed solutions that meet client’s financial needs.
• Ensure the accurate and timely completion of –
  • End-to-end application process
  • Submission of sales / pipeline management reports
• Deliver excellent customer service and achieve satisfactory net promoter score.
• Keep abreast with updated product information, market changes and provide market intelligence and customer feedback to the management for appropriate action.
• Institutionalize sales management routines i.e. sales meetings, goal setting, daily and weekly reviews.
• Seek cooperation from internal staff / stakeholders and external partners to ensure smooth business dealings and implementation of agreed plans.

Compliance & Standards

• Ensure compliance on Alliance Bank’s Policies and Procedures, Sales Compliance, KYC, AMLA guidelines, 3rd party confidentiality, including credit control procedures, audit compliance and BNM guidelines.
• To project a professional business image at all times through high standards of housekeeping and personal grooming

Note: Job Descriptions are subject to change at the discretion of the Management