Assistant Vice President of Corporate Communication

Railway Assets Corporation; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

A government-linked company in Kuala Lumpur is looking for an Assistant Vice President of Corporate Communication to manage stakeholder relationships, media relations, and official publications. The ideal candidate has a Bachelor's degree in Communication and seven years of experience in related fields. Responsibilities include complaint management and strategic communication initiatives to support the organization's objectives. The role demands strong written and verbal skills in Bahasa Malaysia and English.

Qualifications

• At least a Grade B in Bahasa Malaysia at SPM/SVM level.
• Minimum seven (7) years of relevant working experience in complaint management, customer service, corporate communication, and media management.
• Experience in government-linked companies (GLCs), statutory bodies, or public-sector organisations is an added advantage.

Responsibilities

• Coordinate, manage, and monitor complaints, enquiries, and feedback received from the public and customers.
• Plan, manage, and coordinate official publications; oversee content development.
• Plan and oversee stakeholder engagement initiatives; manage media relations activities.

Skills

Strong verbal and written communication skills in Bahasa Malaysia and English

Proven ability in report writing, media statements, and news content development

Good knowledge of media relations, stakeholder engagement, and public affairs

High proficiency in information technology and effective use of social media platforms

Competent in Microsoft Word, Excel, PowerPoint and other office applications

Strong organisational, coordination and leadership skills

High level of professionalism, integrity and ability to handle sensitive information

Education

Bachelor’s Degree (Honours) in Communication or relevant disciplines

Job description

Assistant Vice President of Corporate Communication

Role Purpose

AVP of Corporate Communication is responsible for planning, managing, and coordinating all functions under the Stakeholder and Media Management Section to establish and maintain strong, positive relationships between Railway Assets Corporation and its stakeholders. This role ensures effective communication, customer engagement, media relations, official publications, and corporate social responsibility initiatives, while safeguarding the organisation’s reputation and supporting strategic objectives.

Position Title

Assistant Vice President, Corporate Communication

Key Responsibilities

1. Customer & Complaint Management: coordinate, manage, and monitor complaints, enquiries, and feedback received from the public and customers; ensure timely, fair, and professional responses in accordance with service standards; record, analyse, and prepare reports and data for management; conduct Customer Satisfaction Surveys; attend meetings/site visits related to complaint resolution.
2. Official Publications & Corporate Materials: plan, manage, and coordinate official publications; oversee content development; supervise translation works; prepare and coordinate Board Papers and Cabinet Memoranda.
3. Media & Stakeholder Management: plan and oversee stakeholder engagement initiatives; develop relationships with key stakeholders, partners, and relevant agencies; manage media relations activities; coordinate media invitations, logistics, and requirements; draft press releases and media statements; develop and update the Crisis Communication Plan.

Qualifications & Requirements

• Bachelor’s Degree (Honours) in Communication or other relevant disciplines recognised by the Government or an equivalent qualification.
• At least a Grade B in Bahasa Malaysia at SPM/SVM level.
• Minimum seven (7) years of relevant working experience in complaint management, customer service, corporate communication, and media management.
• Experience in government‑linked companies (GLCs), statutory bodies, or public‑sector organisations is an added advantage.

Skills & Competencies

• Strong verbal and written communication skills in Bahasa Malaysia and English.
• Proven ability in report writing, media statements, and news content development.
• Good knowledge of media relations, stakeholder engagement, and public affairs.
• High proficiency in information technology and effective use of social media platforms for corporate communication.
• Competent in Microsoft Word, Excel, PowerPoint and other office applications.
• Strong organisational, coordination and leadership skills.
• High level of professionalism, integrity and ability to handle sensitive information.

Key Attributes

• Strategic thinker with strong attention to detail.
• Excellent interpersonal and negotiation skills.
• Ability to manage multiple stakeholders and priorities effectively.
• Calm and decisive under pressure, particularly during crisis situations.