Assistant Vice President, IT Vendor Management

Alliance Bank; Kuala Lumpur; On-site; MYR 120,000 - 150,000; Full time

Job summary

A leading banking institution in Kuala Lumpur is seeking an Assistant Vice President (AVP) for IT Vendor Management. The role focuses on developing vendor strategies, governance, and contract negotiation to ensure optimal vendor performance and compliance with regulations. The ideal candidate will have a Bachelor’s degree, over five years of experience in vendor management, and strong communication and analytical skills. This is a critical position, ensuring alignment between vendors and the bank's objectives.

Qualifications

• Minimum five years of experience in IT vendor management within banking or financial services.
• Proven experience in managing vendor performance and governance frameworks.
• Strong understanding of IT services and outsourcing models.

Responsibilities

• Develop and execute vendor management strategies aligned with IT goals.
• Oversee contract negotiations to ensure favorable terms and compliance.
• Monitor vendor performance and drive continuous improvement initiatives.

Skills

Contract negotiation

Vendor governance

Stakeholder management

Risk management

Compliance knowledge

Analytical skills

Communication skills

Education

Bachelor’s degree in IT or Business Administration

Tools

ITIL certification

PMP certification

Job description

About the Role

The Assistant Vice President (AVP), IT Vendor Management is responsible for managing the bank's IT vendors, ensuring optimal performance, compliance, and value delivery. This role plays a critical part in the governance, negotiation, and lifecycle management of vendor contracts, aligning vendor capabilities with the bank’s technology and business objectives.

Key Responsibilities

• Vendor Strategy & Relationship Management
  • Develop and execute vendor management strategies aligned with IT and business goals.
  • Build and maintain strong relationships with key vendors and service providers.
  • Act as the primary point of contact for vendor escalations and performance issues.
• Contract Negotiation & Management
  • Oversee contract negotiations to ensure favorable terms, cost-effectiveness, and risk mitigation.
  • Review and manage contractual obligations, SLAs, and KPIs.
  • Ensure compliance with regulatory and internal procurement policies.
• Governance & Performance Monitoring
  • Establish and maintain vendor governance frameworks, including regular performance reviews and audits.
  • Monitor vendor performance against agreed SLAs and KPIs.
  • Drive continuous improvement initiatives with vendors to enhance service delivery.
• Risk & Compliance
  • Identify and manage risks associated with third‑party engagements.
  • Ensure vendors adhere to the bank’s security, compliance, and data protection standards.
  • Collaborate with Legal, Risk, and Compliance teams on vendor‑related matters.
• Stakeholder Engagement
  • Work closely with internal stakeholders including IT, Procurement, Legal, and Finance to align vendor strategies.
  • Provide regular reporting and insights to senior management on vendor performance and value realization.

Qualifications & Experience

• Bachelor’s degree in IT, Business Administration, or related field.
• Minimum five years of experience in IT vendor management or a similar role within the banking or financial services industry.
• Proven experience in contract negotiation, vendor governance, and performance management.
• Strong understanding of IT services, outsourcing models, and technology trends.
• Excellent communication, analytical, and stakeholder management skills.
• Familiarity with regulatory requirements and risk management practices in banking.

Preferred Certifications

• ITIL, PMP, or relevant vendor management certifications.
• Knowledge of Agile and Lean methodologies is an advantage.

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