Assistant Vice President, Health Solutions

Aon; Kuala Lumpur; Hybrid; MYR 120,000 - 160,000; Full time

Job summary

A leading insurance brokerage in Kuala Lumpur is seeking an Assistant Vice President for its Health Solutions team. This hybrid role focuses on managing client relationships, overseeing operations, and leading a team. The ideal candidate will have a strong background in employee benefits consulting and demonstrated leadership skills. You will negotiate terms with clients, ensure compliance, and drive operational excellence. Join us to shape better decisions and support a diverse, inclusive workforce.

Benefits

Comprehensive benefits package

Global Wellbeing Days

Flexible working style solutions

Qualifications

• Proven expertise in employee benefits consulting.
• Experience managing large and complex employee benefits portfolios.
• Strong end-to-end understanding of employee benefits.

Responsibilities

• Review and negotiate renewal terms with clients and insurers.
• Lead and manage a team of managers and executives.
• Ensure compliance with all regulatory requirements.

Skills

Employee benefits consulting

Leadership

Client management

Negotiation skills

Communication skills

Job description

Overview

Assistant Vice President, Health Solutions – We’re hiring! We are looking for an Assistant Vice President to join our Health Solutions broking team in KL, Malaysia. This is a hybrid role with the flexibility to work both virtually and from the office.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

Renewal & Remarketing

• Review and negotiate renewal terms with clients and insurers.
• Prepare renewal proposals and conduct claims analysis.
• Lead pre-renewal and renewal meetings with clients to ensure alignment on terms and expectations.
• Draft and finalize Service Level Agreements (SLAs).
• Present benefits programs to employees, ensuring clear communication and engagement.

Day-to-Day Operations

• Monitor and update employee movement information provided by clients.
• Follow up on underwriting requirements and ensure timely submission.
• Handle inquiries from HR teams and employees, providing accurate and timely responses.
• Track and follow up on outstanding invoices to ensure prompt payment.
• Serve as the escalation point for client queries and feedback, ensuring resolution and client satisfaction.

People Management

• Lead and manage a team of managers and executives, fostering collaboration and high performance.
• Provide supervision, guidance, and mentorship to direct reports in their daily responsibilities.

Other Responsibilities

• Ensure compliance with all regulatory requirements and internal policies.
• Achieve Operational Excellence KPIs and contribute to continuous improvement initiatives.
• Participate in business development activities, including lead generation and client engagement.
• Support and execute regional and local initiatives as required.

Skills and experience that will lead to success

• Preferably from a broking or insurance background with proven expertise in employee benefits consulting.
• Demonstrated experience managing large and complex employee benefits portfolios.
• Strong end-to-end understanding of employee benefits, including plan design, renewals, negotiations, ongoing servicing, and handling escalations effectively.
• Skilled in managing client expectations, navigating challenging conversations, and delivering practical solutions.
• Ability to work independently with minimal supervision, manage heavy workloads, and coordinate multiple stakeholders while maintaining service quality and meeting deadlines.
• Strong leadership capabilities with a track record of developing talent and leading by example.
• Excellent communication, presentation, interpersonal, and public relations skills; able to engage effectively across all organizational levels.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [e-mail]