Assistant Supervisor Housekeeping

A'Famosa Group; Alor Gajah; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading hospitality provider in Malaysia seeks a Housekeeping Supervisor to lead and manage a dedicated housekeeping team. The role involves overseeing cleaning operations, ensuring high standards of cleanliness, and maintaining inventory of supplies. Candidates should have 1-2 years of supervisory experience in housekeeping, possess strong leadership and communication skills, and be familiar with health and safety regulations. An attractive package is offered for suitable candidates, with opportunities for growth in a dynamic environment.

Qualifications

• At least 1-2 years in a supervisory role in housekeeping or hospitality.
• Strong knowledge of cleaning procedures and products.
• Ability to lead and motivate a team effectively.

Responsibilities

• Lead and manage the housekeeping staff for efficient task completion.
• Inspect guest rooms and public areas for cleanliness and quality.
• Maintain inventory of cleaning supplies and order as needed.

Skills

Cleaning procedures

Team leadership

Communication skills

Organizational skills

Attention to detail

Job description

1. Leadership, Management and Support

• Lead, manage, and support the housekeeping staff, ensuring tasks are completed efficiently and in line with company standards.
• Assign duties and responsibilities to housekeeping staff, ensuring an appropriate distribution of workload.
• Provide ongoing training and development to team members, including new employee orientation and safety procedures.
• Conduct daily briefings and team meetings to ensure clear communication and address any concerns.

2. Quality Control

• Inspect guest rooms, public areas, and back-of-house spaces regularly to ensure cleanliness and quality standards are met.
• Address any cleanliness issues or complaints promptly and resolve them in a professional manner.
• Ensure that cleaning equipment and supplies are used safely and effectively, maintaining quality and consistency.
• Perform routine and random checks of guest rooms, ensuring all tasks (e.g., cleaning, restocking) are completed to company standards.

3. Inventory & Supplies Management

• Maintain inventory of cleaning supplies, linens, and other housekeeping materials.
• Order supplies as needed, ensuring the proper stock levels and quality of products.
• Track usage and minimize waste, implementing cost-effective strategies where possible.

4. Guest Interaction

• Address guest inquiries and requests regarding housekeeping services in a timely and professional manner.
• Ensure that all guest requests for additional amenities (e.g., extra towels, pillows) are fulfilled promptly.

5. Health & Safety Compliance

• Ensure housekeeping staff adhere to safety and sanitation standards, including the proper use of chemicals and cleaning agents.
• Ensure compliance with all health, safety, and hygiene regulations, as well as the hotel’s policies.
• Report any maintenance issues or safety hazards to the appropriate department and ensure they are addressed promptly.

6. Team Performance and Motivation

• Foster a positive, respectful, and collaborative team environment.
• Provide regular feedback and conduct performance evaluations for housekeeping staff.
• Recognize and reward outstanding performance and motivate the team to achieve high standards.

7. Scheduling and Attendance

• Create and manage daily and weekly work schedules for housekeeping staff, ensuring adequate staffing levels at all times.
• Monitor attendance and punctuality, addressing any issues as needed.

8. Administrative Tasks

• Maintain accurate records of housekeeping activities, including staff attendance, inventory usage, and work completed.
• Assist with payroll and timekeeping duties as required.
• Prepare reports for upper management on housekeeping operations.

Qualifications

• Previous experience in housekeeping or a related field, with at least 1-2 years in a supervisory role (experience in hospitality is a plus).
• Strong knowledge of cleaning procedures, products, and equipment.
• Ability to lead and motivate a team, with excellent communication and interpersonal skills.
• Strong organizational skills with the ability to manage multiple tasks effectively.
• Knowledge of health and safety regulations, including proper chemical handling and cleaning techniques.
• Ability to work in a fast-paced environment and resolve issues quickly and efficiently.
• Attention to detail with a focus on maintaining high standards of cleanliness and hygiene.
• Basic computer skills for scheduling and reporting purposes (MS Office, scheduling software, etc.).