Assistant Store Manager (TAR UMT)

eco-shop Malaysia; Kuala Lumpur; On-site; MYR 200,000 - 250,000; Full time

Job summary

A retail company located in Kuala Lumpur is seeking a Store Operations Manager to oversee daily operations, manage a team of 10-15 employees, and ensure accurate stock management. Candidates should have at least an SPM/Diploma/Degree and over 2 years of relevant retail experience. Proficiency in English and Bahasa Malaysia is required. This role also involves cash management responsibilities and adherence to operational processes in the store.

Qualifications

• Candidates must possess at least an SPM/Diploma/Degree.
• Skilled in staff management, as this position involves managing the store team.
• Possess more than 2 years of experience in the retail or similar industry.

Responsibilities

• Ensure accurate stock management and record product issues.
• Oversee staff scheduling and monitor Key Performance Indicators (KPIs).
• Manage cash management including safe deposits and cashier transaction accuracy.

Skills

Staff management

Inventory management

Operational processes

Fluent in English

Fluent in Bahasa Malaysia

Education

SPM/Diploma/Degree

Job description

Store Operations Management

Ensure accurate stock management by updating the Goods Transfer Note (GTN) in advance, recording product issues with Stock Adjustments, and verifying quantity changes via Transfer Notes.

Follow the First In, First Out (FIFO) method for stock storage, and promptly report any issues to the Area/Assistant Area Manager.

Oversee staff scheduling, ensure completion of daily tasks, and monitor Key Performance Indicators (KPIs), including sales targets, customer service and disciplinary actions.

Coordinate staff overtime schedules and manage recruitment reporting to the Area Manager.

Able to lead 10-15 employees.

Execute daily tasks using relevant apps provided, ensuring proper arrangement of items, managing supplier deliveries, and handling damaged goods.

Complete administrative duties, including E‑Ticketing for stock requests and submitting feedback forms via portal.

Store Maintenance

Oversee store maintenance, fire extinguisher management, and ensure daily cleanliness and tidiness.

Cash Management

Oversee cash management by ensuring safe deposits are accurate and handling Daily Sales Form (BJH) reports with Area/Assistant Area Manager. Manage utility bills and perform daily reviews of the cashier’s logbook for transaction accuracy.

Requirements

• Candidates must possess at least an SPM/Diploma/Degree.
• Proficient in both English and Bahasa Malaysia.
• Skilled in staff management, as this position involves managing the store team.
• Familiar with operational processes, such as work scheduling and inventory management.
• Experience as a Person-In-Charge (PIC) in previous employment is an advantage.
• Willing to work at Eco-Shop in TAR UMT, KL.
• Possess more than 2 years of experience in the retail or similar industry.