Assistant Store Manager (ID: 692024)

PERSOL; Selangor; On-site; MYR 36,000 - 48,000; Full time

Job summary

A dynamic retail organization is seeking an Assistant Store Manager in Petaling Jaya. You will be responsible for driving store performance, delivering exceptional customer experiences, and supporting daily operations. The ideal candidate should have at least 4 years in retail, a minimum SPM certificate, and strong leadership skills. Proficiency in English and basic computer skills is required. This role promises a rewarding experience in a fast-paced environment.

Qualifications

• At least 4 years of working experience in retail or related fields.
• Proficient in spoken and written English.
• Able to work in a fast-paced retail environment and lead by example.

Responsibilities

• Deliver and maintain a high standard of customer service.
• Drive store revenue and actively seek opportunities to exceed sales targets.
• Oversee stock management and inventory control.
• Support staff training, coaching, and performance feedback.

Skills

Customer service excellence

Leadership

Sales performance

Staff training and coaching

Education

Minimum SPM certificate

Tools

Microsoft Word

Microsoft Excel

Job description

Job Title: Assistant Store Manager
Industry: Retail (Fashion/Appareal)
Location: Petaling Jaya

Are you a passionate retail professional ready to step up and lead? Join a dynamic retail organization where customer experience, commercial excellence, and people development are at the heart of everything we do.

About the Role

As an Assistant Store Manager, you will play a key role in driving store performance, delivering exceptional customer experiences, and supporting the Store Manager in daily operations. You will lead by example on the shop floor, motivate the team, and ensure the store consistently meets sales targets and brand standards.

Key Responsibilities

Customer Experience

• Deliver and maintain a high standard of customer service across the store

• Ensure customer needs, complaints, and queries are resolved promptly and professionally

• Train and coach staff on product knowledge, selling skills, and service excellence

• Support mystery shopping feedback and implement improvement action plans

Sales & Commercial Performance

• Drive store revenue and actively seek opportunities to exceed sales targets

• Monitor sales performance against budget, last year, and previous periods

• Control expenses through efficient store operations

• Analyze sales and profit reports to improve underperforming areas

Store Operations & Standards

• Oversee stock management, inventory control, and stock movement

• Ensure POS accuracy, cash handling, refunds, and returns are properly managed

• Maintain high visual merchandising standards and store presentation

• Ensure compliance with company policies, employment laws, and security standards

• Support promotional events, seasonal peaks, forecasting, and staff rostering

People Management

• Support staff training, coaching, and performance feedback

• Assist in onboarding new staff and support team development

• Monitor staff welfare and promote a positive working environment

• Support succession planning and effective resource allocation

Requirements

• Minimum SPM certificate

• At least 4 years of working experience in retail or related fields

• Proficient in spoken and written English

• Basic computer skills (Microsoft Word & Excel)

• Strong leadership mindset with a customer-first attitude

• Able to work in a fast-paced retail environment and lead by example