Assistant Store Manager

Adaptive Training & Transformation; Kuala Lumpur; On-site; MYR 200,000 - 250,000; Full time

Job summary

A multi-store retail outlet is seeking senior retail staff to join their team in Kuala Lumpur, Malaysia. The ideal candidates will have a minimum of 3 years of retail experience, with strong customer service and sales skills. Responsibilities include training staff, ensuring high customer focus, monitoring sales performance, and achieving store revenue targets. This role is crucial for delivering exceptional customer service and maintaining operational efficiency within the store.

Qualifications

• Minimum 3 years of retail experience required.
• Ability to deliver exceptional customer service.
• Proficient in achieving sales targets and managing store operations.

Responsibilities

• Train store staff on customer service and selling skills.
• Ensure high customer focus within the store.
• Achieve revenue targets for the store.
• Monitor sales performance and provide feedback to staff.

Skills

Retail experience

Customer service orientation

Effective communication

Sales targets achievement

Job description

We are a multi-store retail outlet seeking senior retail staff to join our team! If you have a minimum of 3 years of retail experience and are ready to join a retail group, this opportunity is for you. Effective resource planning for customer service

Ensure regular training of store staff on all aspects of customer service, product knowledge and selling skills

Implements a high standard of customer focus within the store

Regularly assesses customer service standards within store

Create seamless customer service orientation among store employees by ensuring timely and efficient customer service

Ensure customer needs are met and complaints/queries are resolved in a timely manner

Provide customer satisfaction by delivering exceptional customer service

Never say “No” to customer

Achieve the revenue targets for the store

Achieve target productivity metric ( sales per person per day, staff per sqft) for the store

Actively seeks ways to achieve or exceed store sales targets

Monitor and control expenses ( overtime, local, stock and consumables) through efficient store operations

Interpret and act on operational profit and sales reports generated through finance and focus on improving under-performing areas

Monitor sales performance against last year, last week and budget on a daily and weekly basis and to give feedback to managers and also to communicate to staff

To be well versed with the P&L of the store