Assistant Shop Manager (Kuantan City Mall)

Sports Direct Malaysia; Kuantan; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading retail sports company in Kuantan is seeking an Assistant Shop Manager to lead the outlet team, ensure top-notch customer service, and oversee shop operations. The ideal candidate has strong leadership skills and a background in retail management. If you have a passion for sports and experience in a supervisory role, apply now for this exciting opportunity!

Qualifications

• 2+ years of supervisory experience in retail.
• Proficient in customer service and team management.
• Willing to work flexible hours including weekends.

Responsibilities

• Lead and manage outlet team for excellent service.
• Monitor stock delivery and processing.
• Conduct morning briefings and staff training.
• Ensure adherence to operational SOPs.

Skills

Team leadership

Customer service

Analytical skills

Problem-solving

Education

Certificate/Diploma in Retail Management

Job description

Assistant Shop Manager (Kuantan City Mall)

Assist to lead, train, motivate and manage outlet team in delivering best services in all departments. Assist to ensure all team members observe and practice company’s policies and rules & regulations. Assist to lead and work with the team to achieve monthly sales target of the shop. Assist to monitor stock delivering & processing. To ensure all Operational and Customer Service SOPs are followed within the shop. Manage and monitor product display arrangement as VM guideline as assigned by Shop Manager. To conduct daily morning briefing and provide products knowledge training/ info and updates of policies. Manage and supervise all team members in the shop and attend to customer enquiries. Handle the overall shop operations and ensure consistency in the standard of retail operations in the absent of the Shop Manager. Assist to monitor and liaise with respective departments on maintenance and cleanliness of shop premises. Assist in stock take (routine, ad-hoc & annual) as and when required. Working together with Shop Manager in reviewing and keeping track of sales (set daily target and ensure achievement of sales target). Having daily effective and clear official communication with Head Office and relevant departments to ensure smooth operations needs are met and people related matters are tackled. Review and appraise staff performance to identify talents and retain staff. Assist to ensure accurate tills report and cash collection. Implement/execute sales & promotion plans as and when required. Support Shop Manager to act on suspicious activities within the premises. Any other legal assignments requested by management from time to time.

Responsibilities

• Assist to lead, train, motivate and manage outlet team in delivering best services in all departments.
• Assist to ensure all team members observe and practice company’s policies and rules & regulations.
• Assist to lead and work with the team to achieve monthly sales target of the shop.
• Assist to monitor stock delivering & processing.
• To ensure all Operational and Customer Service SOPs are followed within the shop.
• Manage and monitor product display arrangement as VM guideline as assigned by Shop Manager.
• To conduct daily morning briefing and provide product knowledge training/ info and updates of policies.
• Manage and supervise all team members in the shop and attend to customer enquiries.
• Handle the overall shop operations and ensure consistency in the standard of retail operations in the absent of the Shop Manager.
• Assist to monitor and liaise with respective departments on maintenance and cleanliness of shop premises.
• Assist in stock take (routine, ad-hoc & annual) as and when required.
• Working together with Shop Manager in reviewing and keeping track of sales (set daily target and ensure achievement of sales target).
• Having daily effective and clear official communication with Head Office and relevant departments to ensure smooth operations needs are met and people related matters are tackled.
• Review and appraise staff performance to identify talents and retain staff.
• Assist to ensure accurate tills report and cash collection.
• Implement/execute sales & promotion plans as and when required.
• Support Shop Manager to act on suspicious activities within the premises.
• Any other legal assignments requested by management from time to time.

Requirements

• At least a Certificate/Diploma in Retail Management or relevant discipline.
• At least 2 years working experiences at supervisory level in reputable retail companies at similar size.
• Have passion and knowledge in sports is an advantage.
• Proven team leadership and management skills.
• Good analytic, problem solving and decision-making skills.
• Good customer service, communication and interpersonal skills.
• Willing to work long hours, weekends, public holidays and shift duty.
• Open for relocation.