Assistant, Quality

KPJ Healthcare Berhad; Kuala Lumpur; On-site; MYR 48,000 - 60,000; Full time

Job summary

A leading private healthcare provider in Malaysia is seeking a document controller to manage quality standards and documentation processes. Responsibilities include coordinating with services, supporting internal audits, and maintaining the Integrated Management System. The ideal candidate will have strong organizational skills and experience in document management. Join an established healthcare leader committed to quality and community impact.

Qualifications

• Ability to liaise with various hospital services.
• Experience in document control and management.
• Strong organizational skills for archival and retrieval.

Responsibilities

• Liaise and coordinate with all services to achieve quality standards.
• Perform IMS Document Controller responsibilities, including documentation.
• Assist in maintaining readiness of Integrated Management System activities.
• Ensure proper archiving and retrieval of controlled documents.
• Assist in audit preparations and participate in internal audits.
• Compile incident statistics and risk data.

Job description

Responsibilities

• Liaise and coordinate with all Services in the Hospital to achieve quality standards.
• Perform IMS Document Controller (DC) responsibilities, including proper documentation, circulation of new documents, and recall of obsolete documents (internal and external).
• Assist in maintaining readiness of the hospital’s Integrated Management System (IMS) activities.
• Ensure proper archiving and retrieval of controlled documents and take charge of document control in the absence of the Head of Quality & Risk.
• Coordinate with Heads of Services (HOS) and Unit Managers (UM) to ensure timely review and submission of policy.
• Assist the Head of Quality & Risk in preparation of audit evidence files, checklists, and documentation for internal audits and IMS audits.
• Participate in internal and external audits, providing administrative and clerical support as required.
• Assist in the preparation of slides, reports, and minutes of meeting (MOM) for Quality & Risk Committee and related hospital meetings.
• Follow up with departments on action items arising from Quality & Risk meetings.
• Assist in coordinating incident reporting, follow-up with departments, and preparation of incident summaries for management review.
• Compile incident statistics and risk data.
• Involvement in Risk Management exercises, including Incident Reporting and Root Cause Analysis (RCA).
• Assist in training logistics, including venue arrangement, attendance tracking, and circulation of training materials.
• Assist in the preparation and submission of periodic reports to Management and HQ within required deadlines.
• Support activities related to compliance and integrity, including Anti-Bribery Management System (ABMS) training, awareness, and documentation.
• Assist in Business Continuity Management (BCM) documentation, exercises, and follow-ups.
• Ensure compliance to Baby Friendly Hospital Initiative (BFHI) policy and Patient Safety Goals.
• Ensure confidentiality and accuracy in handling quality, risk, and compliance data.
• Provide clerical and administrative support to the Head of Quality & Risk.
• Other Duties: Perform any other responsibilities as directed by the Head of Quality & Risk or hospital management.

About KPJ Healthcare Berhad

KPJ Healthcare Berhad is the leading provider of private healthcare services in Malaysia, with a history dating back to 1981 when it introduced the first private specialist hospital in Johor. The Group's core values of Safety, Courtesy, Integrity, Professionalism, and Continuous Improvement drive its integrated network of more than 29 specialist hospitals across Malaysia. Additionally, KPJ has expanded its presence internationally, with hospitals in Indonesia, Bangkok, and Bangladesh, as well as investments in retirement and age-care resorts in Australia and Malaysia.

KPJ's competitive advantage stems from its extensive reach and accessibility throughout the nation, offering a wide range of medical specialist services, some of which are pioneering in the country's healthcare industry. The company also excels in utilizing integrated technology to enhance patient care, including the adoption of Cloud Computing and continuous improvements to the KPJ Clinical Information System (KCIS). Furthermore, KPJ is exploring digitalized medical technology applications in areas such as E-Pharmacy, wearable technology, robotics, Artificial Intelligence (AI), and the Internet of Things (IoT).

With over three and a half decades of experience in hospital development and management, KPJ is built on strong fundamentals, positioning it well for the evolving healthcare industry. The company's health tourism segment has experienced significant growth through aggressive marketing strategies, expanding its footprint in various regions.

In addition to hospital-based care, KPJ has made strides in healthcare-related industries, particularly in KPJ Senior Living Care services and Healthcare Education, recognizing their potential for the future due to increasing consumer demand. KPJ hospitals have received recognition from accreditation bodies, ensuring the quality and safety of their services.

The company is committed to giving back to the community and has established a network of Klinik Wakaf An-Nur (KWAN) charity clinics and a Hospital Waqaf An-Nur (HWAN) to provide care to the underprivileged. With 18 KWAN clinics and five mobile clinics, KPJ's efforts have positively impacted over one million patients since 1998.

Overall, KPJ Healthcare Berhad's extensive network, commitment to innovation, and dedication to quality healthcare services and community outreach make it a prominent and trusted player in the private healthcare industry.

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