Assistant Outlet Manager (The Deli)

Swiss-Garden Hotel & Residences; Kuantan; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading hospitality group in Malaysia is seeking an Assistant Outlet Manager for their Kuantan location. In this full-time role, you will assist in managing the outlet's daily operations, ensuring excellent customer service and compliance with health regulations. The ideal candidate will have at least 2 years in a similar supervisory role, strong leadership skills, and a passion for the hospitality industry. This position offers competitive salary and opportunities for career advancement within the organization.

Benefits

Competitive salary and performance-based bonuses

Comprehensive health and wellness benefits

Ongoing training and development opportunities

Opportunities for career advancement

Collaborative team culture

Qualifications

• Minimum 2 years' experience in a similar Assistant Outlet Manager or Supervisory role within the hospitality industry.
• Strong leadership, communication, and problem-solving skills.
• Excellent customer service orientation and ability to handle challenging situations.

Responsibilities

• Assist the Outlet Manager in day-to-day management and supervision of outlet staff.
• Ensure exceptional customer service to all guests.
• Monitor inventory levels and place orders as needed.
• Handle customer inquiries and resolve issues that may arise.
• Participate in staff training and development programmes.

Skills

Leadership

Communication

Problem-solving

Customer service

Inventory management

Job description

This is an exciting opportunity to join Swiss-Garden International Hotels, Resorts & Inns as an Assistant Outlet Manager in our Kuantan Pahang location. As a vital member of our Hospitality & Tourism team, you will play a key role in ensuring the smooth and efficient operation of one of our hotel outlets. This is a full-time position, offering excellent career development opportunities within our growing organisation.

What you'll be doing

• Assisting the Outlet Manager in the day-to-day management and supervision of outlet staff
• Overseeing the delivery of exceptional customer service to all guests
• Monitoring inventory levels and placing orders as needed
• Handling customer inquiries and resolving any issues that may arise
• Contributing to the development and implementation of outlet strategies and initiatives
• Participating in staff training and development programmes
• Ensuring compliance with all relevant health, safety and hygiene regulations
• Work closely with the F&B Manager and Pastry Chef to align the café/deli concept with hotel standards and guest expectations.
• Implement marketing and promotional initiatives to increase footfall and revenue.
• Support the F&B Manager in planning, organizing, and overseeing the day-to-day operations of the café/deli outlet.
• Assist in preparing reports on sales performance, forecasts, and budget compliance.
• Ensure smooth service flow during peak hours and maintain consistent product quality and presentation.
• Uphold excellent guest service standards, handle guest inquiries or complaints promptly and professionally.
• Ensure compliance with health, safety, and hygiene regulations in line with hotel and local requirements.
• Conduct regular training on product knowledge, service techniques, and upselling strategies, particularly for specialty coffee and deli products.

What we're looking for

• Minimum 2 years' experience in a similar Assistant Outlet Manager or Supervisory role within the hospitality industry
• Strong leadership, communication and problem-solving skills
• Excellent customer service orientation and ability to handle challenging situations
• Good knowledge of inventory management and cost control principles
• Proven track record of contributing to the success of an outlet or department
• Passion for the hospitality industry and a commitment to delivering exceptional guest experiences

What we offer

• Competitive salary and performance-based bonuses
• Comprehensive health and wellness benefits
• Ongoing training and development opportunities
• Opportunities for career advancement within our growing organisation
• A collaborative and supportive team culture

About us

Swiss-Garden International Hotels, Resorts & Inns is a leading hospitality group in Malaysia, with a growing portfolio of properties throughout the country. Driven by our mission to deliver exceptional guest experiences, we are committed to investing in our people and providing them with the tools and support they need to succeed. We pride ourselves on our commitment to sustainability, innovation and creating a positive impact in the communities we serve.

Apply now to join our dynamic team as an Assistant Outlet Manager and be a part of our exciting journey!