Assistant Outlet Manager

Mayfair Wellness Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading beauty and wellness center in Malaysia is looking for an Assistant Outlet Manager. In this role, you will guide a team to provide exceptional customer service, uphold high operational standards, and support team members' growth. The ideal candidate will have a diploma or degree in relevant fields and at least 5 years of experience in retail or service industries. Join us to lead transformative experiences that contribute to clients' well-being goals in a supportive environment.

Benefits

Professional growth opportunities

Community-focused work environment

Qualifications

• Minimum of 5 years in retail, beauty, wellness, spa, hospitality, or service-based areas.
• Experience in team leadership and achieving sales targets.

Responsibilities

• Lead and support a team to ensure high service standards.
• Address customer feedback with professionalism.
• Monitor outlet performance for improvement opportunities.
• Collaborate with head office on new service launches.

Skills

Customer-focused orientation

Strong leadership skills

Excellent communication

Problem-solving abilities

Education

Diploma or Bachelor’s Degree in Business Management, Hospitality, Retail, or related fields

Job description

Basic Job Info

• Job Title: Assistant Outlet Manager
• Location: Mayfair Wellness Outlet (Klang Valley / Malacca)
• Reporting Line: Reports to Area / District Manager
• Employment Type: Full-time

About the Company

Mayfair Wellness is a leading Malaysian beauty and wellness centre with over 40 years of experience. It specializes in slimming, facial, body contouring, and holistic wellness treatments, and is committed to helping customers achieve beauty and wellness goals via personalized, professional, non‑invasive programs in a supportive and rejuvenating environment.

Role Overview

The Assistant Outlet Manager will serve as the influential leader and role model of the outlet, guiding the team, caring for customers, ensuring smooth daily operations, and building a positive, supportive environment where both customers and staff feel valued and motivated. The role is ideal for experienced leaders who are confident, composed, and dedicated to excellence in wellness hospitality.

Key Responsibilities

Customer Experience

• Welcome and engage customers to ensure they feel comfortable, heard, and well‑cared for.
• Address customer feedback or concerns with empathy and professionalism.
• Maintain high service standards that match Mayfair Wellness’s caring and personalized approach.
• Act as a brand ambassador to align all guest interactions with the brand’s values.

Outlet & Business Management

• Oversee all aspects of the outlet’s operations to ensure smooth service flow and optimal resource use.
• Motivate the team to meet sales goals through genuine customer care and trust‑based selling.
• Promote the company’s programs and packages in a natural, customer‑centric way.
• Monitor outlet performance and explore team‑based ways to improve results.
• Collaborate with the head office on campaigns, new service launches, and pilot initiatives.

  Leadership & Talent Development

  • Lead, mentor, and inspire a multi‑functional team including consultants, therapists, and supervisors.
  • Identify high‑potential team members and build succession pipelines for future leaders.
  • Conduct performance reviews, coaching sessions, and develop capability improvement plans.
  • Foster a culture of accountability, professionalism, and continuous improvement.

  Governance & Reporting

  • Ensure strict compliance with company policies, health and safety regulations, and operational standards.
  • Maintain strong operational discipline, complete documentation, and accurate reporting.
  • Provide structured insights and recommendations to Area Managers and senior leadership.
  • Uphold confidentiality and ethical standards in all business aspects.

  Requirements

  Education

  • Preferred: Diploma or Bachelor’s Degree in Business Management, Hospitality, Retail, or related fields.

  Experience

  • At least 5 years of experience in a retail, beauty, wellness, spa, hospitality, or service‑based outlet.
  • Experience in leading a team and working towards sales or performance targets.

  Leadership Attributes

  • Warm, approachable, and customer‑focused personality.
  • Strong leadership skills with a caring and supportive mindset.
  • Excellent communication and problem‑solving abilities.
  • Ability to stay calm, organized, and positive in a busy work environment.

  Reasons to Join

  • Become part of a reputable brand with decades of presence in Malaysia’s beauty and wellness industry.
  • Lead a team to deliver transformative treatments that help clients achieve personal wellbeing goals.
  • Grow professionally in a supportive and community‑focused work environment.