Assistant Operation Manager

Triumphal & Trump Sdn Bhd; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A reputable company in Selangor, Malaysia, is seeking an experienced Assistant Operation Manager to lead the operations team and ensure efficient service delivery. The role involves strategic leadership, team management, and strong client relations, while managing resources to meet the company's objectives. Candidates should possess a Diploma in Business Management or a related field and demonstrate proven experience in operational leadership. This position offers opportunities for growth in a dynamic environment.

Qualifications

• Proven experience in operational leadership and team management.

Responsibilities

• Provide strategic leadership and direction to the operations team.
• Recruit, train, and develop a skilled operations team.
• Establish and maintain strong client relationships.
• Manage and optimize resources, including staffing and equipment.
• Ensure compliance with safety, environmental, and quality standards.

Education

Diploma in Business Management or a related field

Job description

As the Assistant Operation Manager, you will play a pivotal role in ensuring the smooth and efficient operation of TRIUMPHAL & TRUMP SDN. BHD. You will be responsible for leading the operations team, optimizing service delivery, and managing resources to meet the company's objectives.

Key Responsibilities

• Operational Leadership: Provide strategic leadership and direction to the operations team. Develop and implement operational strategies to achieve company goals. Oversee day‑to‑day operations and ensure service quality and efficiency. Monitor performance metrics and KPIs to drive continuous improvement. Manage and coordinate resources to meet client requirements. Monthly site visits required.
• Team Management: Recruit, train, and develop a skilled and motivated operations team. Conduct regular team meetings and provide guidance and support. Set performance expectations and provide performance feedback. Foster a culture of teamwork, accountability, and continuous improvement.
• Client Relations: Establish and maintain strong client relationships. Address client concerns and collaborate with the team to provide effective solutions. Ensure that service contracts are fulfilled in accordance with client expectations. Identify opportunities for upselling and business expansion.
• Resource Management: Manage and optimize resources, including staffing, equipment, and supplies. Plan and schedule staff assignments, work shifts, and service delivery. Monitor and control operational costs to ensure budget compliance. Evaluate and source new equipment and technologies as needed.
• Compliance and Reporting: Ensure compliance with safety, environmental, and quality standards. Prepare and maintain operational reports for management and clients. Collaborate with the finance team to manage budgetary constraints. Support audits and provide necessary documentation.

Qualifications

• Diploma in Business Management or a related field. Proven experiences.

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