Assistant Manager - Training

Malaysia Airlines; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading airline in Kuala Lumpur is seeking an Assistant Manager, Training. The role is responsible for developing and managing training programs to ensure compliance and effectiveness for all employees and subcontractors. Key tasks include designing training based on regulatory standards, assessing training effectiveness, and collaborating with various stakeholders to meet training needs. Ideal candidates should have a degree or diploma in a related field, relevant experience in aviation or learning & development, and strong organizational and communication skills.

Qualifications

• Degree / Professional Certificate with 3 years working experience in aviation or learning & development.
• Diploma with 6 years working experience in aviation or learning & development.
• High school certificate with 8 years working experience in aviation or learning & development.
• HRDC Train‑the‑Trainer (TTT) or equivalent certification is required.

Responsibilities

• Develop, manage, and improve the training program for compliance and effectiveness.
• Design and implement training programs in line with regulatory requirements.
• Assess training effectiveness and maintain accurate records and documentation.
• Work closely with internal teams and external stakeholders to align training needs.
• Promote safety culture by integrating safety practices into training activities.

Skills

Leadership skills

Clear communication

Organizational skills

Analytical skills

Problem-solving abilities

Education

Degree / Professional Certificate with 3 years experience

Diploma with 6 years experience

High school certificate with 8 years experience

HRDC Train‑the‑Trainer certification

Instructional Design or Adult Learning certification

Job description

Reporting To

Head, Strategy & Business Development

Role Purpose

The Assistant Manager, Training is responsible for developing, managing, and improving MAGCS’s Training Program to ensure all employees and appointed sub-contractors gain the necessary skills, knowledge, and competencies to work effectively, safely, and in compliance with all requirements. This role oversees the design, delivery, and evaluation of training programs based on the MAGCS Training Manual and regulatory standards, ensuring the Company remains compliant and audit-ready. The Assistant Manager, Training also manages training administration, curriculum development, trainer support, and overall program effectiveness, while assisting the Training Nominated Post Holder in meeting MAGCS’s training and regulatory obligations.

Key Accountability

• Plan, design, and implement MAGCS training programs in line with regulatory requirements and the MAGCS Training Manual. Manage course content, schedules, approvals, and certification. Ensure consistent delivery and tracking of all mandatory and functional training. Lead the Training Needs Analysis (TNA) to identify competency gaps and develop annual training plans and budgets.
• Ensure all training meets CAAM and other regulatory standards. Maintain accurate records and documentation to stay fully audit‑ready. Represent MAGCS during audits and coordinate compliance actions. Update training materials regularly to reflect new regulatory requirements.
• Assess training effectiveness through evaluations and feedback. Develop internal trainers and Subject Matter Experts through coaching and Train‑the‑Trainer programs. Monitor trainer performance to ensure consistent and effective delivery.
• Improve training methods by reviewing processes, digital tools, and learning technology. Benchmark against industry standards and conduct post‑training reviews to identify gaps and recommend improvements.
• Manage the LMS, HRDC system, and other training platforms, ensuring data accuracy and compliance with CAAP requirements. Oversee training dashboards, reports, and metrics. Maintain complete and compliant training records.
• Work closely with internal teams, customer airlines, training providers, and regulators to align training needs. Act as the alternate representative to the Training Nominated Post Holder for meetings, audits, and committees. Collaborate with MAG entities to optimize resources and strengthen trainer capabilities.
• Ensure all training activities follow safety, security, and corporate policies. Promote a strong safety culture by integrating safety practices into training. Ensure trainers and trainees uphold professionalism, discipline, and safety awareness.

Qualification & Working Experience

• Degree / Professional Certificate with 3 years working experience in aviation / learning & development industry or
• Diploma with 6 years working experience in aviation / learning & development industry or
• High school certificate with 8 years working experience in aviation / learning & development industry
• HRDC Train‑the‑Trainer (TTT) or equivalent certification.
• Instructional Design or Adult Learning certification is an advantage.

Personality Traits

• Strong leadership to guide and motivate the team
• Clear communication skills, both verbal and written
• Well‑organized to manage training programs efficiently
• Adaptable to different training needs and changes
• Analytical in identifying skill gaps and improving programs
• Proactive in addressing training needs
• Effective problem‑solving abilities
• Committed to continuous learning and staying updated with training trends