Assistant Manager, Public Relations & Patient Experience

Tunku Abdul Rahman University; Kampar; On-site; MYR 100,000 - 150,000; Full time

Job summary

A public university in Malaysia is seeking an Assistant Manager (Public Relation & Customer Care) to manage public communications and customer care operations. The ideal candidate will have a Bachelor’s degree in related fields and 3-5 years of relevant experience, alongside strong communication skills in Bahasa Malaysia, English, and Mandarin. Responsibilities include liaising with stakeholders, overseeing patient relations, and handling sensitive situations professionally. This is a key role for ensuring a positive organizational image.

Qualifications

• 3–5 years of experience in PR, communications, or patient relations, preferably in a hospital.
• Excellent command of written and spoken Bahasa Malaysia, English, and Mandarin.

Responsibilities

• Manage public relations and communication activities to maintain a positive hospital image.
• Liaise with patients, families, media, corporate clients, and external stakeholders.
• Support hospital events, campaigns, and community or corporate engagements.
• Oversee customer care and patient relations operations, including feedback and complaints.
• Handle sensitive cases and service recovery professionally.
• Coordinate with medical, nursing, and support departments to resolve service-related issues.
• Prepare official communications, responses, and management reports.
• Supervise and guide customer care/front desk staff to ensure service standards.

Skills

Strong communication skills

Interpersonal skills

Problem-solving skills

Ability to handle sensitive situations

Education

Bachelor’s Degree in Public Relations, Communications, Hospital Management, or related fields

Job description

A public university in Malaysia is seeking an Assistant Manager (Public Relation & Customer Care) to manage public communications and customer care operations. The ideal candidate will have a Bachelor’s degree in related fields and 3-5 years of relevant experience, alongside strong communication skills in Bahasa Malaysia, English, and Mandarin. Responsibilities include liaising with stakeholders, overseeing patient relations, and handling sensitive situations professionally. This is a key role for ensuring a positive organizational image.